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Job Overview
Employment Type
Full-time
Seasonal
Compensation
Salary
Range $37,300.00 - $50,400.00
Work Schedule
Flexible
Benefits
401(k)
Bonus based on performance
Health Insurance
Dental Insurance
Paid Time Off
hotel discounts
DailyPay
Job Description
ZMC Hotels is a dynamic hotel management company with over forty years of experience in the hospitality industry. With a growing portfolio of diverse and thriving properties across 17 states, ZMC Hotels is deeply committed to providing exceptional services not only to its guests but also to its employees. The company prides itself on reinvesting in its properties and the communities it serves, ensuring sustained growth and excellence in service. Known for cultivating a supportive and engaging workplace, ZMC Hotels seeks creative and enthusiastic individuals who share a passion for hospitality and are dedicated to optimizing the guest experience.
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Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- ability to lead and manage a team effectively
- strong problem-solving skills
- excellent interpersonal and communication skills
- proficiency in basic computer applications
- availability to work flexible hours including weekends and holidays
Job Qualifications
- Highly organized
- must possess a thorough knowledge of guest service and satisfaction
- requires good communication skills, both verbal and written
- most tasks are performed in a team environment with the employee acting as a team leader
- must possess basic computational ability
- must possess basic computer skills
Job Duties
- Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members
- scheduling/managing the front desk team
- working with the other departments to create a clean transition in communications
- address all guest concerns and ensure follow up is complete
- assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations
- supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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