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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Northwood Investors incentive plan
401K with company match
Medical insurance
Dental Insurance
Vision Insurance
Employee assistance program
Flexible spending account
Paid Time Off
Hilton Honors Team Member Discounts
Northwood Hospitality Discounts
Job Description
Conrad Nashville is a premier luxury hotel located in the vibrant and culturally rich city of Nashville, Tennessee. As part of the esteemed Hilton portfolio, Conrad Nashville provides guests with luxurious accommodations, exceptional services, and an unparalleled hospitality experience. Known for its elegant design and outstanding guest amenities, Conrad Nashville serves as a landmark destination in the bustling Nashville hospitality industry, which is continuously evolving to meet the demands of discerning travelers.
At Conrad Nashville, the commitment to excellence goes beyond guest services to fostering a collaborative and empowering work environment. The team culture emphasizes learning, growth, and well-bei... Show More
At Conrad Nashville, the commitment to excellence goes beyond guest services to fostering a collaborative and empowering work environment. The team culture emphasizes learning, growth, and well-bei... Show More
Job Requirements
- Ability to stand and walk for 8 hours a day
- Ability to lift up to 25 lbs on a regular basis
- Flexible to work any day of the week, weekends, and holidays if assigned
- Grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity
- Excellent communication and leadership skills
- Proven ability to handle guest complaints and provide solutions
- Experience in cash handling and front office operations
Job Qualifications
- Minimum of four (4) years’ experience in customer service
- Two (2) years of hotel supervisory experience
- Advance skills in Word, Excel, PowerPoint, OnQ, and Outlook
- Luxury hotel experience strongly preferred
Job Duties
- Lead by example, support the department operation and provide direct service to guests as needed
- Oversee the arrival and departure experience, ensuring guest expectations are exceeded at all times
- Co-ordinate the complete preparation of all associated services for the arrival experience of all guests
- Assist in creating and implementing profit and flow-through enhancing strategies and programs
- Assist in creating, implementing and executing department trainings, recruiting and innovative pre-shifts
- Co-ordinate VIP’s, meet them, register and escort to their rooms, according to set standards and farewell departing VIPs
- Ensure all guest needs are dealt with immediately, complaints are accepted, recorded, and followed up accordingly to standards
- To allocate VIP rooms and check prior to arrival
- Ensure all front office staff are aware of any events within the hotel and local area
- Ensure consistently high standards of presentation are maintained for both the department and the personnel
- To complete the daily reports and walk the hotel
- Comply with all systems and procedures laid down by Front Office
- Manage rebate, upgrade, and cash handling procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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