Guest Services Manager

Tampa, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $78,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

bonus eligibility

Job Description

JW Marriott Tampa Water Street is a prestigious luxury hotel located in the vibrant city of Tampa, Florida. Part of Marriott International's renowned luxury portfolio, JW Marriott represents elegance, exceptional service, and a commitment to providing guests with a memorable experience. The hotel features exquisite accommodations, distinctive resort-style amenities, and a prime location at 510 Water Street, placing it at the heart of Tampa's waterfront district. JW Marriott prides itself on creating a welcoming environment for both guests and associates, emphasizing the importance of holistic well-being, professional development, and cultural diversity.

JW Marriott Tampa Water Street is currently seekin... Show More

Job Requirements

High school diploma or GED
2 years experience in guest services, front desk, or related field
OR 2-year degree from accredited university in relevant major
Ability to lead and supervise employees
Excellent communication skills
Strong problem-solving abilities
Ability to work full-time in Tampa, Florida
Willingness to adhere to all property policies and procedures
Availability to work varied shifts including peak times

Job Qualifications

High school diploma or GED with 2 years experience in guest services or front desk
OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required
Strong interpersonal and communication skills
Proven leadership abilities
Experience managing guest complaints and conflict resolution
Ability to manage multiple priorities and lead a team effectively
Familiarity with budgeting and financial reports