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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $40,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive salary
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Professional development opportunities
Job Description
Avid Hotel Memphis Southaven is part of the Avid Hotels brand, a well-known hospitality company that operates a chain of select-service hotels across the United States and beyond. Avid Hotel is recognized for providing guests with quality accommodations, modern amenities, and an efficient, welcoming service experience. Known for its commitment to high standards and customer satisfaction, Avid Hotel Memphis Southaven offers a vibrant, guest-centric environment with a focus on delivering exceptional hospitality services to travelers visiting the Memphis Southaven area. The hotel prides itself on its clean, contemporary design and a team-oriented approach to service, fostering a productive yet positive... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years of experience in a guest services manager role or similar leadership position in the hospitality industry
- Strong leadership and communication skills
- Ability to multitask and handle high-volume workload efficiently
- Proficiency in computer systems including Microsoft Office and property management software
- Flexibility to work evenings weekends and holidays as required
Job Qualifications
- Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
- Strong leadership and communication skills
- Ability to multitask and handle a high-volume workload
- Proficiency with computer systems and software such as Microsoft Office and property management systems
- Flexibility to work evenings weekends and holidays as needed
Job Duties
- Manage and lead a team of guest service agents including scheduling training and performance evaluations
- Oversee daily operation of the front desk including handling guest check-ins check-outs and requests
- Ensure tasks are completed efficiently and to the highest standards including maintaining a clean and organized lobby area and adhering to safety protocols
- Provide excellent customer service to guests including assisting with questions and needs and handling complaints and concerns
- Monitor and maintain inventory levels including ordering and restocking as needed
- Complete daily financial and operational tasks such as reconciling the register and completing shift reports
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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