1 Hotel South Beach, L.L.C. logo

Guest Services Manager

Job Overview

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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling

Job Description

Starwood Hotels is a renowned luxury hotel brand management company, affiliated with the global private investment firm Starwood Capital Group. Founded in 2006 by Barry Sternlicht, Starwood Hotels prides itself on its mission-driven approach that integrates sustainability and luxury hospitality. With a strong global presence, the company is committed to creating exceptional guest experiences while fostering a culture that values respect for nature, community engagement, and eco-conscious design principles. Starwood Hotels distinguishes itself through its dedication to sustainability, exceptional service, and an inclusive, diverse workforce that empowers and inspires its team members.

As a luxury lifestyle hotel bran... Show More

Job Requirements

  • Minimum of two years front office supervisory experience
  • flexible availability including days, evenings, weekends, and holidays
  • ability to communicate effectively both verbally and in writing
  • knowledge of front office systems and operations
  • passion for hotel guest service and operations

Job Qualifications

  • Minimum of two years experience in front office supervision
  • experience in upper upscale or luxury hotel environment
  • advanced knowledge of front office operations
  • strong leadership and team engagement skills
  • excellent verbal and written communication skills
  • post-secondary diploma or degree is a plus

Job Duties

  • Lead and inspire front office team members
  • oversee daily guest services operations
  • manage guest check-in and check-out processes
  • resolve guest complaints and provide exceptional service
  • train and develop team members
  • collaborate with other departments to enhance guest experience
  • monitor financial performance related to front office operations

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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