Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health benefits package
Supplemental benefits
401K Plan with employer match
paid days off
on-demand pay
parking
Team member, family, friend restaurant and hotel discounts
Career growth opportunities
Educational Assistance Program
Job Description
Sole Miami is a recently renovated, full-service hotel located in the vibrant Sunny Isles area. Featuring 222 beautifully appointed guestrooms and condos, this dynamic hotel offers guests an exceptional blend of comfort and luxury. Guests at Sole Miami enjoy access to the acclaimed BALEENkitchen, a lively bar, direct beach access, and attentive pool service. This hotel is part of Noble House Hotels & Resorts, a curated collection of over 23 unique properties across the Americas, each with its own distinct location and character. Noble House prides itself on fostering an environment where individuality and collective spirit flourish, creating an atmosphere... Show More
Job Requirements
- Minimum of 2 years front desk experience, preferably in leadership role
- High school diploma or equivalent required, Bachelor’s degree preferred
- Proficient with PMS system
- Able to handle cash and credit transactions
- Computer literacy and financial management a must
- Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
- General knowledge of local area attractions and transportation
- Able to observe and detect signs of emergency situations
- Able to remain calm and alert during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates
- Able to establish and maintain effective working relationships with associates and customers
- Able to make sound business decisions and take action quickly based on previous experience and good judgment
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc
Job Qualifications
- Minimum of 2 years front desk experience, preferably in a leadership role
- High school diploma or equivalent required, Bachelor’s degree preferred
- Proficient with PMS system
- Able to handle cash and credit transactions
- Computer literacy and financial management skills
- Strong interpersonal skills to effectively deal with internal and external customers with patience, tact and diplomacy
- General knowledge of local area attractions and transportation
- Ability to observe and detect signs of emergency situations and remain calm and alert during those situations
- Ability to establish and maintain effective working relationships with associates and customers
- Sound business decision making and good judgment
- Effective verbal and written communication skills and ability to adapt communication style to different audiences
Job Duties
- Ensure efficient guest registration, checkout, guest service, and telephone service while ensuring all brand standards are applied
- Track guest satisfaction surveys and maximize usage of the guest response tracking system
- Develop and implement controls for expense management and utilize labor management tools to schedule and control labor costs
- Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline or termination when appropriate of staff members
- Communicate both verbally and in writing to provide clear direction to staff
- Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality
- Ensure compliance of front office, guest service, and PBX standard operating procedures and policies
- Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
- Resolve customer complaints and anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality
- Maintain regular attendance in conformance with company standards
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: