Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Deer Path Inn, located at 255 East Illinois Rd, Lake Forest, IL, is a distinguished boutique hotel recognized for its exceptional guest services and elegant accommodations. Known for blending historic charm with modern amenities, the Deer Path Inn provides guests with a memorable experience that emphasizes comfort, personalized attention, and attention to detail. This beautiful property prides itself on maintaining high standards of hospitality and delivering superior guest satisfaction. As a reputed establishment within the Lake Forest area, the hotel attracts a diverse clientele including business travelers, tourists, and special event guests, all seeking an inviting and premium lodging experience.Show More
Job Requirements
- college degree
- three years of customer service experience
- minimum of one year of management experience
- previous experience with property management systems preferred
- excellent communication skills, both written and verbal
- excellent interpersonal and conflict resolution skills
- ability to make reasonable and professional decisions
- ability to multitask by prioritizing tasks and delegating them when appropriate
- ability to remain flexible to constant change
- ability to act with integrity, professionalism, and confidentiality
- willingness to work days, nights, overnights, weekends, and holidays, and dates that meet the demands of a hotel environment
Job Qualifications
- college degree
- three years of customer service experience
- minimum of one year of management experience
- previous experience with property management systems preferred
- excellent communication skills, both written and verbal
- excellent interpersonal and conflict resolution skills
- ability to make reasonable and professional decisions
- ability to multitask by prioritizing tasks and delegating them when appropriate
- ability to remain flexible to constant change
- ability to act with integrity, professionalism, and confidentiality
- willingness to work days, nights, overnights, weekends, and holidays, and dates that meet the demands of a hotel environment
Job Duties
- support the general manager in daily hotel operations and assisting with the operational and financial management
- work closely with the hotels management team and communicate effectively
- create, implement and maintain front office department minimum standards
- hire, train, monitor and manage the front office team, resolve any guests issues and perform tasks that require your discretion and authority
- ensure staff is prepared to be courteous, efficient and available to provide excellence to our guests and visitors at all times
- solicit feedback for continuous improvement and implement career paths to develop managers, supervisors and line level staff
- conduct front desk meetings, prepare work schedules to ensure staffing levels and department operations support business needs in order to maintain excellent services to guests at all times
- maintain the front office department within set budget and payroll guidelines
- ensure staff evaluations are completed in a professional and timely manner
- assist and guide the front office staff through their daily duties and responsibilities, as needed
- review and respond to guest survey feedback, as well as guest complaints, in a timely and efficient manner, and assist operations managers with implementing action steps to increase guest survey scores and minimize recurring guest related issues
- offer assistance to the individual needs and requests of all guests
- maintain guest confidentiality at all times
- use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations
- maintain a positive work environment, lead by example and conduct yourself in a friendly and attentive manner
- adhere to all safety policies and procedures and maintain a clean and safe working environment at all times
- perform all operational property duties in the absence of the general manager
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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