Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $31.00 - $32.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
401K Matching
Paid Time Off
Employee Discounts
flexible scheduling
Travel Discounts
Job Description
Renaissance Honolulu is uniquely located in the heart of Honolulu, offering guests the convenience of the vibrant city just outside their doorstep, while being surrounded by the breathtaking beauty of the island with stunning ocean views. This exceptional hotel forms part of Crescent Hotels & Resorts, a team of hospitality professionals deeply connected to and proud of the outstanding experiences they deliver to their guests. Renaissance Honolulu invites you to embrace adventure and embark on a journey beyond the ordinary, making it an exceptional destination for travelers seeking both excitement and relaxation.
At Crescent Hotels & Resorts, we... Show More
At Crescent Hotels & Resorts, we... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in hotel front desk or customer service
- strong interpersonal and communication skills
- proficiency with computer systems and point-of-sale software
- ability to handle cash and transaction processing accurately
- flexible availability to work multiple shifts including weekends and holidays
- problem-solving skills to handle guest complaints and concerns professionally
Job Qualifications
- prior experience as a front desk agent or in a high-volume customer service role
- excellent customer service skills
- strong computer and technology proficiency
- ability to work various shifts including days, evenings, and weekends
- team player with excellent communication skills
- passion for enhancing the guest experience
- knowledge of hospitality industry best practices
Job Duties
- greet and register guests
- complete guest check-in and check-out
- input and retrieve information from the computer system
- confirm guest information and room rates
- assist guests with choosing rooms and issuing electronic keys
- handle payments including cash, credit and debit cards, foreign currency, and gift certificates
- provide detailed knowledge of hotel services, room categories, rates, packages, and promotions
- respond to guest inquiries and resolve issues promptly
- use up-selling techniques to maximize room occupancy
- manage guest complaints and negotiate satisfactory solutions
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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