Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
flexible schedule
Job Description
The hiring establishment is a reputable hotel committed to providing exceptional hospitality services to its guests. Known for maintaining high standards of customer service and operational excellence, this hotel focuses on creating memorable experiences for every visitor. Whether catering to business travelers, tourists, or long-term residents, the hotel prides itself on its welcoming atmosphere, efficient operations, and dedicated team. It operates in a dynamic environment that requires adaptability, professionalism, and a passion for guest satisfaction. The hotel offers a professional workplace where staff members are encouraged to grow and develop their skills while contributing to the overall success of the... Show More
Job Requirements
- College degree
- Three years of customer service experience
- Minimum of one year of management experience
- Previous experience with property management systems preferred
- Excellent communication skills
- Excellent interpersonal and conflict resolution skills
- Ability to make reasonable and professional decisions
- Ability to multitask by prioritizing tasks and delegating them when appropriate
- Ability to remain flexible to constant change
- Ability to act with integrity, professionalism, and confidentiality
- Must be willing to work days, nights, overnights, weekends, holidays, and dates that meet the demands of a hotel environment
Job Qualifications
- College degree
- Three years of customer service experience
- Minimum of one year of management experience
- Previous experience with property management systems preferred
- Excellent communication skills, both written and verbal
- Excellent interpersonal and conflict resolution skills
- Ability to make reasonable and professional decisions
- Ability to multitask by prioritizing tasks and delegating when appropriate
- Ability to remain flexible to constant change
- Ability to act with integrity, professionalism, and confidentiality
Job Duties
- Support the General Manager in daily hotel operations and assisting with the operational and financial management
- Work closely with the hotel's management team and communicate effectively
- Create, implement and maintain Front Office department minimum standards
- Hire, train, monitor and manage the front office team, resolve any guest issues and perform tasks that require discretion and authority
- Ensure staff is prepared to be courteous, efficient and available to provide excellence to guests and visitors at all times
- Solicit feedback for continuous improvement and implement career paths to develop managers, supervisors and line level staff
- Conduct Front Desk meetings, prepare work schedules to ensure staffing levels and department operations support business needs
- Maintain the Front Office department within set budget and payroll guidelines
- Ensure staff evaluations are completed in a professional and timely manner
- Assist and guide front office staff through daily duties and responsibilities
- Review and respond to guest survey feedback and guest complaints in a timely and efficient manner
- Offer assistance to individual needs and requests of all guests
- Maintain guest confidentiality at all times
- Use proper telephone and reservation etiquette
- Maintain a positive work environment, lead by example and conduct yourself in a friendly and attentive manner
- Adhere to all safety policies and maintain a clean and safe working environment
- Perform all operational property duties in the absence of the General Manager
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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