Topgolf Callaway Brands Corp. logo

Guest Services Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $69,000.00 - $1.00
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401K with company match
Merit pay
Quarterly bonus
full benefits

Job Description

Topgolf Entertainment Group is a leading sports and entertainment community known for combining innovative technology with fun, engaging experiences that bring people together. With a global presence, Topgolf provides a dynamic and energetic environment where guests can enjoy premier golf games, delicious food, and a vibrant social atmosphere. The company is committed to creating a respectful, equitable, and inclusive workplace that values diversity and fosters growth for its associates. Topgolf also prioritizes guest safety, operational excellence, and an unforgettable customer experience, which has helped position it as a favorite destination for entertainment and recreation across various locations.

The Guest Serv... Show More

Job Requirements

  • 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an assistant general manager or general manager with a restaurant, hotel, or golf environment
  • high school diploma or equivalent
  • excellent communication, time management and organization skills
  • ability to work on a team
  • energy and enthusiasm
  • a high level of self-awareness, receptivity to change and integrity
  • ability to work in extreme weather conditions for extended periods of time
  • availability to work varied shifts, including evenings, weekends and holidays
  • ability to stand and walk for long periods of time including maneuvering up and down stairs
  • ability to obtain required licenses and certifications for your location

Job Qualifications

  • 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an assistant general manager or general manager with a restaurant, hotel, or golf environment
  • high school diploma or equivalent
  • excellent communication, time management and organization skills
  • ability to work on a team
  • energy and enthusiasm
  • a high level of self-awareness, receptivity to change and integrity
  • ability to work in extreme weather conditions for extended periods of time
  • availability to work varied shifts, including evenings, weekends and holidays
  • ability to stand and walk for long periods of time including maneuvering up and down stairs
  • ability to obtain required licenses and certifications for your location

Job Duties

  • Supervise the team in providing best-in-class service
  • coach and develop the team and drive associate engagement
  • uphold operating standards and drive guest safety and satisfaction
  • ensure all guest areas are staffed and functioning efficiently
  • manage the operational duties of their department
  • delegate and follow-up on the completion of tasks
  • demonstrate Topgolf’s core values: fun, one team, excellence, edgy spirit and caring
  • leverage business metrics and trends to drive performance and to maximize profit and revenue

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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