Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
bonus eligible
Training and Development
Job Description
The Westin Savannah Harbor Golf Resort & Spa is a premier luxury resort located at 1 Resort Dr, Savannah, Georgia. As part of the renowned Marriott International family, The Westin brand is celebrated globally for its dedication to wellness and exceptional guest experiences. This resort combines a beautiful waterfront location with outstanding amenities including a championship golf course, a world-class spa, and an array of dining and recreational options. Known for its commitment to comfort, rejuvenation, and personalized service, The Westin Savannah Harbor offers an environment that encourages guests to feel their best and make the most out of their... Show More
Job Requirements
- High school diploma or GED
- Two years experience in guest services, front desk or related area
- Or two-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- Strong communication and interpersonal skills
- Leadership and supervisory experience
- Ability to manage daily operations and employee performance
- Knowledge of financial processes including payroll
- Ability to resolve guest complaints and conflicts
- Capacity to implement and enforce property policies
- Competence in emergency plan execution
- Willingness to work full-time at the resort location
Job Qualifications
- High school diploma or GED with 2 years of experience in guest services or front desk
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Strong interpersonal and communication skills
- Leadership experience with ability to influence and encourage others
- Ability to handle complaints and resolve conflicts
- Knowledge of budget, payroll, and financial management
- Experience managing and coaching employees
- Ability to implement policies and procedures fairly
- Excellent customer service skills
- Ability to maintain collaborative relationships across departments
- Skilled in emergency procedures and crisis management
Job Duties
- Serve as property Manager on Duty overseeing all property operations
- Handle guest-related situations and represent property management
- Manage guest flow and direct guests within the lobby
- Track and resolve service issues as Guest Relations Manager
- Lead and supervise guest services teams
- Manage day-to-day operations including front desk duties during high demand
- Ensure exceptional customer service and respond to guest complaints
- Implement customer recognition and service programs
- Administer payroll and disciplinary procedures
- Provide coaching, mentoring, and training to employees
- Participate in employee performance appraisals and progressive discipline
- Maintain communication with employees to align with business objectives
- Handle emergency plan implementations
- Maintain high visibility in public areas during peak times
- Provide information and updates to supervisors and staff
- Analyze information to solve problems and choose best solutions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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