Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.85 - $37.50
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Paid Time Off
employee recognition programs
Training and Development
Employment stability
Job Description
Marriott International is a global leader in the hospitality industry, renowned for its commitment to quality, innovation, and excellent guest services. The company operates a broad portfolio of brands, including W Hotels, which is known for its vibrant, contemporary luxury and innovative approach to hospitality. W Hotels aims to ignite curiosity and expand worlds, offering guests unique experiences that blend culture, talent, and diverse backgrounds from around the world. Located in Philadelphia, the W Philadelphia at 1439 Chestnut St, is part of this renowned hotel portfolio offering distinctive guest services and exceptional hospitality that caters to both leisure and business... Show More
Job Requirements
- high school diploma or GED
- 1 year experience in guest services, front desk, or related area
- OR 2-year degree from accredited university in hospitality or related field
- strong communication and leadership skills
- ability to manage teams and resolve conflicts
- willingness to work full time at W Philadelphia
- no remote work
- commitment to uphold property policies and procedures
Job Qualifications
- high school diploma or GED with 1 year experience in guest services or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- strong interpersonal and communication skills
- leadership and team management experience
- knowledge of hospitality operations and customer service standards
- ability to handle guest complaints and resolve conflicts
- basic understanding of budgets and payroll administration
Job Duties
- lead and influence guest services teams
- supervise and manage employees
- handle guest complaints and resolve conflicts
- support day-to-day property operations
- manage payroll and budget oversight
- implement property policies and emergency procedures
- conduct training and performance appraisals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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