Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave
Job Description
Great Wolf is a premier family entertainment and resort company known for its dedication to creating memorable experiences through its indoor water parks and lodging facilities across North America. The company focuses on delivering exceptional guest services and family-friendly environments, ensuring each visitor enjoys a harmonious blend of fun, comfort, and outstanding service. With a vibrant culture that promotes career growth and a commitment to diversity and inclusion, Great Wolf provides employees with opportunities to develop professionally while contributing to a team that values respect, innovation, and excellence.
The position of Guest Services Manager at Great Wolf is pivotal i... Show More
The position of Guest Services Manager at Great Wolf is pivotal i... Show More
Job Requirements
- High school diploma or equivalent education/experience
- 1+ year previous front desk/guest service management experience
- Must be flexible regarding schedule, based on business demands
- Previous experience demonstrating strong customer service
- Successful completions of a criminal background check and drug screen
Job Qualifications
- Bachelor's degree in hospitality, hotel management, or related field
- Ability to multi-task and prioritize a variety of tasks with minimal direction
- Proven teamwork skills
- Enthusiastic and energetic
- Excellent communication skills
Job Duties
- Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)
- Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property
- Audits systems and reviews reports understanding gaps in performance execution of brand and service standards
- Assists with guest services functions as needed
- Assists in training staff and developing for potential career advancement
- Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc.
- Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: