Guest Services Manager

Job Overview

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Compensation

Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development programs

Job Description

Marriott Vacations Worldwide is a renowned hospitality company specializing in providing exceptional vacation experiences through its extensive portfolio of resorts and vacation properties. As a leader in the hospitality industry, Marriott Vacations Worldwide prides itself on delivering outstanding customer service, innovative vacation ownership solutions, and a commitment to employee growth and development. Their dedication to fostering an inclusive culture and hiring a diverse workforce reflects their core values and strengthens their position as a top employer in the sector. The company’s dynamic environment promotes both professional advancement and a sense of community among its staff, making it an attractive destination... Show More

Job Requirements

  • 2 year degree/diploma from an accredited college or university or equivalent additional experience
  • 3 or more years supervisory experience in guest services
  • cpr/first aid preferable

Job Qualifications

  • 2 year degree/diploma from an accredited college or university or equivalent additional experience
  • 3 or more years supervisory experience in guest services
  • cpr/first aid preferable

Job Duties

  • manage day-to-day operations of the front of house departments including a daily review of room availability to maximize revenue and occupancy
  • schedule and plan work assignments for the department and supervise staff
  • ensure that all guest service ambassadors follow established guidelines including cash handling, key control and any sarbanes oxley guidelines that have been established by operations at team headquarters
  • participate in revenue management calls with smr colleagues
  • lead property tactics with gm/hotel manager support
  • audit all cash banks in the department on a weekly basis
  • prepare and conduct performance evaluations for each team member on an annual basis
  • prepare monthly forecast and variance reports
  • address key areas of opportunity with gm/hotel manager support
  • perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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