Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $28.00
Work Schedule
Standard Hours
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Training and development opportunities
Job Description
Pyramid Global Hospitality is a renowned hospitality company that puts its people first, fostering a supportive and inclusive work environment across its extensive portfolio of over 230 properties worldwide. Dedicated to creating exceptional guest experiences and providing a workplace culture grounded in diversity, growth, and wellbeing, Pyramid Global Hospitality offers a compelling blend of career development opportunities and comprehensive employee benefits. With a strong focus on nurturing its employees through ongoing training, wellness programs, and meaningful employee relations, the company is recognized for its commitment to a vibrant People First culture. Their benefits package includes comprehensive health insurance, retirement plans,... Show More
Job Requirements
- Minimum of 3 years experience in hotel or resort guest service operations
- Previous supervisory or management experience in hospitality
- Strong interpersonal and leadership skills
- Excellent verbal and written communication
- Ability to manage budgets and financial reports
- Proficient in property management systems
- Availability to work flexible hours including weekends and holidays
- Commitment to providing exceptional guest experiences
Job Qualifications
- Proven track record in hotel or resort guest service operations
- Experience managing and leading a guest services or front office team
- Strong financial management skills including budgeting and profit and loss monitoring
- Excellent customer service and communication skills
- Ability to mentor and develop staff through training and coaching
- Experience in room inventory and rate management
- Ability to work collaboratively with multiple departments
- Bachelor’s degree in hospitality management or related field preferred
Job Duties
- Oversee the Guest Services team in helping guests discover their wanderlust experience
- Manage annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly profit and loss reports
- Develop and mentor the team of Front Desk Agents, Bell Staff, and Concierge
- Ensure proper training materials are in place and used, implement coaching, career planning and recognition programs for all associates
- Monitor room inventory, rate and plan availability, lead the team to maintain average daily rate to ensure revenue maximization forecasting occupancy
- Lead by example to ensure all guest interactions are handled professionally
- Provide exceptional customer service by being engaging and taking sincere interest
- Help to resolve problems and WOW guests through recovery when things aren't quite right
- Work closely with Maintenance and Housekeeping teams to communicate and coordinate the day
- Interact with hotel/resort staff professionally, assisting other departments with necessary information
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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