Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $24.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development
Job Description
Rio Las Vegas is a prominent resort and casino located in the heart of Las Vegas, known for its vibrant ambiance, excellent hospitality, and diverse entertainment options. The establishment is a full-service resort offering not only gaming but also dining, retail, and convention services, making it a multifaceted destination for tourists and visitors alike. With a commitment to providing guests with memorable experiences and outstanding service, Rio Las Vegas continuously focuses on innovation, inclusivity, and a welcoming atmosphere. The company values diversity and is an equal opportunity employer dedicated to fostering an inclusive work environment where everyone is treated with... Show More
Job Requirements
- Minimum one to two years of experience in hotel operations, preferably front office, with supervisory experience
- Ability to effectively communicate in one-on-one, small group, and large group settings
- Must be comfortable interacting and continual communications with C-level, VP and other senior management level positions
- Ability to write effective letters, memos, presentation decks, and SOPs
- Ability to read, analyze, and interpret complex documents, such as financial reports, occupancy forecasts, collective bargaining agreements, and legal documents
- Ability to respond to inquiries or complaints from team members at all levels, guests, regulatory agencies, or members of the business community
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- At least 21 years of age
- Must be able to qualify for licenses and permits required by federal, state, and local regulations
- Must be able to sit, stand or walk for extended periods of time with frequent bending, stooping, and lifting
- Must be able to regularly lift and/or move up to 10 pounds and occasionally up to 25 pounds unassisted in the performance of specific tasks as assigned
- Must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces
Job Qualifications
- Minimum one to two years of experience in hotel operations, preferably front office, with supervisory experience
- Ability to communicate effectively in one-on-one, small group, and large group settings
- Comfortable interacting and communicating with C-level, VP, and senior management
- Proficient in writing letters, memos, presentation decks, and Standard Operating Procedures
- Skilled in reading, analyzing, and interpreting complex documents including financial reports and legal documents
- Ability to address inquiries or complaints from team members, guests, regulatory agencies, and business community
- Strong problem-solving skills with the ability to define problems and draw valid conclusions
- Previous leadership experience in hotel operations or related fields preferred
Job Duties
- Work closely with the Resort Operations Manager to ensure smooth daily Front Desk operations
- Supervise Front Desk team members including Lead Clerks and Clerks
- Resolve guest challenges with professionalism and poise
- Foster positive team morale and exceed guest service expectations
- Develop and enforce Standard Operating Procedures for Front Desk
- Collaborate with multiple departments to ensure seamless guest and team member experiences
- Manage room inventory coordination to maximize revenue
- Lead recruitment, training, coaching, and performance reviews for Front Desk team
- Assist in budget development and management for Front Desk operations
- Define and monitor key performance indicators and compile performance reports
- Ensure compliance with all Front Desk policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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