Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $60,500.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical
Vision
Dental
401K Savings Plan
Competitive PTO
educational assistance
Travel Discounts
bonus eligible
Job Description
Crestline Hotels & Resorts is a distinguished hospitality management company renowned for operating upscale hotels and resorts across various key markets. With a reputation for delivering exceptional guest experiences and exceptional service standards, Crestline Hotels & Resorts is committed to fostering a supportive and inclusive workplace culture that values diversity and equal opportunity employment. As an Equal Opportunity Employer/Affirmative Action Employer, Crestline ensures that all qualified applicants receive fair consideration for employment, irrespective of race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status. The company emphasizes professional growth, continuous training, and delivering... Show More
Job Requirements
- High school graduate
- minimum 2 years management experience in various Rooms Division positions
- computer skills required
- experience with hotel information systems
Job Qualifications
- High school graduate
- minimum 2 years management experience in various Rooms Division positions
- experience with hotel information systems
- computer skills required
- familiarity with Microsoft Office preferred
Job Duties
- Leadership and mentoring role for hotel guest services employees
- maintain complete knowledge of all guest services department policies and procedures
- maintain complete knowledge of all hotel features, room types, rates, special packages, promotions, arrivals, departures, and room availability
- conduct daily walk-throughs of guest services areas to observe and correct staffing, operational cleanliness, service quality, and storage organization
- prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts
- monitor and handle guest comments
- monitor security of public areas of the hotel
- establish par levels for supplies and equipment
- provide training, development, professional discipline, and positive support for all departmental employees
- monitor interviewing and selection of all departmental positions
- create and maintain a quality, professional work environment
- administer performance evaluations for all departmental employees
- anticipate guest and employee needs and respond promptly
- promote positive guest relations at all times
- conduct pre-shift meetings
- facilitate departmental strategic planning meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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