Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $75,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible spending accounts
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company with a distinguished reputation, managing over 400 hotels across North America, Europe, the Caribbean, and Latin America. Boasting assets in excess of $15 billion, Highgate combines innovation, extensive industry experience, and cutting-edge technology to maintain its status as a leader in the hospitality sector. With an executive team of seasoned professionals, the company offers expert guidance throughout all stages of the property lifecycle, including planning, development, recapitalization, and disposition. Their diverse portfolio ranges from lifestyle and legacy brands to independent hotels and resorts, all characterized by contemporary programming... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 5 years experience in hotel or related field
- Supervisory experience
- Experience with OPERA CLOUD software
- Proficiency in Windows and Microsoft Office
- Valid driver’s license
- Ability to work varied hours including long and light shifts
- Ability to lift or move objects up to 20 pounds
- Strong communication skills
- Ability to multitask and prioritize
- Commitment to customer service excellence
- Attendance at required meetings and trainings
- Maintain adherence to grooming standards
- Ability to maintain confidentiality
- Effective problem-solving skills
- Team-oriented mindset.
Job Qualifications
- At least 5 years of progressive experience in hotel or related field
- Supervisory experience required
- Experience with OPERA CLOUD software
- Proficient in Windows, spreadsheets, and word processing
- Valid driver’s license
- Ability to work long and light hours as required
- Ability to exert up to 20 pounds of force occasionally
- Maintain warm and friendly demeanor
- Effective verbal and written communication skills
- Skilled at listening and addressing guest and employee concerns
- Ability to multitask and prioritize departmental functions
- Attend required meetings and trainings
- Participate in Manager on Duty coverage
- Regular attendance complying with company standards
- Adherence to personal appearance and grooming standards
- Compliance with safety and operational regulations
- Strong problem-solving capabilities
- Ability to understand and evaluate complex information
- Maintain confidentiality
- Perform other duties as assigned by management.
Job Duties
- Respond to guest requests, problems, complaints, and accidents in an attentive and efficient manner
- Motivate, coach, counsel and discipline all Guest Services personnel according to company standards
- Carry a cell phone at all times for communication
- Conduct interviews and follow hiring procedures for Guest Services staff
- Develop employee morale and provide training to Guest Services personnel
- Maximize room revenue and occupancy by reviewing daily status and analyzing rates
- Attend daily and monthly Rooms Merchandizing meetings
- Participate in Manager on Duty (M.O.D.) program as scheduled
- Review staff worked hours for payroll and submit to Accounting
- Prepare employee schedules according to business forecasts and payroll budgets
- Ensure accurate billing of no-show revenue
- Maintain purchase orders, invoice vouchering, and accounting as per company policies
- Complete wage progress, productivity, and ten-day forecasts timely
- Foster professional relationships and open communication with all hotel departments
- Coordinate with Accounting on returned checks, rejected credit cards, and employee discrepancies
- Operate front office computer systems including maintenance and report analysis
- Monitor PBX console operations and enforce proper employee usage
- Ensure staff greet guests in accordance with company standards
- Enforce all hotel policies and house rules
- Obtain sign off on all Service Standards by position
- Assist in revenue and occupancy forecasting
- Manage logging and timely delivery of messages, packages, and mail
- Maintain constant communication with Housekeeping, Reservations, and Credit Manager
- Operate radios efficiently and ensure proper radio etiquette
- Implement company philosophy of service consistently
- Ensure correct cash handling at Front Desk
- Enforce company credit policies
- Maintain friendly and courteous demeanor among employees
- Manage Lost and Found procedures
- Establish and maintain key control system
- Ensure participation in monthly team meetings
- Focus Guest Services team on improving Guest Service and audit scores
- Monitor VIPs and special guest requests.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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