Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $34.62 - $44.71
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) Plan
Paid Time Off
Life insurance
Group disability insurance
Travel Discounts
Tuition Assistance
Job Description
The Ritz-Carlton Residences Waikiki Beach is a prestigious luxury hospitality establishment located at 383 Kalaimoku Street, Waikiki, Hawaii. Renowned worldwide as a leader in exceptional guest service, The Ritz-Carlton brand sets a high standard for luxury living and personalized care. As part of Marriott International's portfolio, The Ritz-Carlton Residences in Waikiki offers unparalleled accommodations and an exclusive experience that caters to discerning guests seeking comfort, elegance, and personal attention during their stay. This full-time management position is based on-site at this iconic location and is not remote. The offered salary range for this role is between $34.62 and $44.71 per... Show More
Job Requirements
- high school diploma or GED
- 3 years of relevant experience in guest services, front desk, or related area
- or 2-year degree from accredited university with 1 year of relevant experience
- ability to supervise a team and lead by example
- excellent interpersonal and communication skills
- knowledge of hotel services, facilities and operations
- ability to manage multiple tasks and prioritize
- customer-focused mindset with problem-solving skills
- ability to maintain cultural sensitivity
- flexibility to work varied shifts including weekends and holidays
Job Qualifications
- high school diploma or GED
- 3 years experience in guest services, front desk, or related professional area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- 1 year experience in guest services, front desk, or related area
- strong leadership and interpersonal skills
- knowledge of hotel operations and guest service standards
- ability to handle emergency situations
- excellent communication skills
- experience in team supervision and development
Job Duties
- supervises day-to-day operations ensuring quality standards and customer expectations are met
- assists in developing goals and plans to prioritize and organize work
- keeps concierge team focused on critical operations to drive guest satisfaction and financial results
- maintains effective database for local restaurants and attractions
- participates in building relationships with local businesses to improve guest experiences
- provides recommendations and arranges services for guests such as car rentals and event tickets
- maintains cultural awareness to meet guest needs
- provides check-in and check-out services when needed
- maintains knowledge of hotel rooms, services and facilities
- responds to emergency situations using appropriate procedures
- supervises day-to-day activities of concierge team
- leads and influences team with interpersonal skills and business decision making
- fosters mutual trust, respect and cooperation among team members
- serves as a role model for appropriate behavior
- performs employee duties in their absence
- maintains open communication within team
- verifies team adherence to hotel policies and guest satisfaction goals
- supervises staffing levels to meet service needs
- promotes concierge team providing above and beyond customer service
- coaches individuals to improve service
- handles guest complaints
- empowers employees to provide excellent service
- observes service behaviors and provides feedback
- interacts with guests for feedback on service quality
- ensures understanding of customer service expectations
- supports human resource activities including employee satisfaction issues, interviewing, hiring, training, and discipline
- communicates relevant information to supervisors, peers and subordinates
- participates in departmental meetings and communicates goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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