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Guest Services Manager

Job Overview

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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
team events
performance bonuses

Job Description

Topgolf Entertainment Group is a global sports and entertainment community renowned for blending golf, entertainment, and food and beverage to create a one-of-a-kind social experience. The company operates numerous venues worldwide that combine interactive golf games with a lively atmosphere, making it a popular destination for players of all skill levels. Topgolf emphasizes a guest-centric approach, outstanding service, and a fun environment where people can come together to relax, compete, and celebrate. As an organization, Topgolf commits itself to diversity, equity, and inclusion, ensuring that all guests and team members feel valued and respected. This is reflected in their hiring... Show More

Job Requirements

  • 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
  • High school diploma or equivalent
  • Excellent communication, time management and organization skills
  • Ability to work on a team
  • Energy and enthusiasm
  • A high level of self-awareness, receptivity to change and integrity
  • Ability to work in extreme weather conditions for extended periods of time
  • Availability to work varied shifts including evenings, weekends and holidays
  • Ability to stand and walk for long periods of time including maneuvering up and down stairs
  • Ability to obtain required licenses and certifications for your location

Job Qualifications

  • 5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
  • High school diploma or equivalent
  • Excellent communication, time management and organization skills
  • Ability to work on a team
  • Energy and enthusiasm
  • A high level of self-awareness, receptivity to change and integrity
  • Ability to work in extreme weather conditions for extended periods of time
  • Availability to work varied shifts including evenings, weekends and holidays
  • Ability to stand and walk for long periods of time including maneuvering up and down stairs
  • Ability to obtain required licenses and certifications for your location

Job Duties

  • Supervise the team in providing best-in-class service
  • Coach and develop the team and drive Associate engagement
  • Uphold operating standards and drive Guest safety and satisfaction
  • Ensure all Guest areas are staffed and functioning efficiently
  • Manage the operational duties of their department
  • Delegate and follow-up on the completion of tasks
  • Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
  • Leverage business metrics and trends to drive performance and to maximize profit and revenue

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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