Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Travel Discounts
Employee assistance program
Learning and advancement opportunities
Flexible Paid Time Off
401k plan
Employee Stock Purchase Program
Job Description
Hilton Grand Vacations is a renowned hospitality company recognized for setting the standard in creating exceptional guest experiences and fostering positive change within the travel and tourism industry. As part of the greater Hilton portfolio, Hilton Grand Vacations offers a wide range of vacation ownership resorts and properties worldwide. The company's commitment to excellence, innovation, and strong community values is reflected in its dedication to both guests and employees. With a focus on providing memorable stays, Hilton Grand Vacations prioritizes the highest levels of customer satisfaction, operational efficiency, and ongoing professional development for its team members.
At the Kin... Show More
At the Kin... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service
- Strong leadership and interpersonal skills
- Ability to handle guest concerns tactfully and effectively
- Effective communication skills
- Basic computer knowledge
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- Previous supervisory experience is preferred
- Demonstrate leadership skills such as integrity, professionalism, and confidentiality
- Previous experience in a customer service role
- Excellent verbal and written communication skills
- Computer proficiency
Job Duties
- Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided
- Coordinates and resolves problems arising from owner or guest concerns with a dedication to satisfying every guest or owner
- Ensures the provision of special services to owners and guests
- Leads personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition
- Maintains a positive cooperative work environment between staff and management
- Promotes team member empowerment
- Ensures team members fully understand performance standards, uniforms and appearance standards
- Supervises payroll hours and reports
- Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked
- Partner with third-party valet service company and handle daily tasks
- Assists with owner and guest activities and recreation as required by management
- Leads key control procedures
- May be required to do other duties and special projects as assigned by Senior leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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