Job Overview
Employment Type
Full-time
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid vacation
Paid holidays
Paid sick time
Job Description
Equity LifeStyle Properties (ELS) is a renowned leader in the recreational vehicle (RV) resort and manufactured home community industry, recognized for its culture of recognition and a strong reputation for excellence. ELS operates a diverse portfolio of high-quality resort communities across the United States and Canada, offering residents and guests unique experiences through exceptional service and well-maintained facilities. As a company, ELS promotes a supportive work environment where employees can grow and build long-term, successful careers. Their commitment to quality and guest satisfaction is reflected in their outstanding reputation within the hospitality and resort management sectors.
ELS is active... Show More
ELS is active... Show More
Job Requirements
- At least 6 months of front office experience
- Knowledge of reservations management systems such as DigiRez, ManageAmerica, RoomMaster desired
- Superior work ethic with ability to prioritize and meet deadlines
- Excellent communication skills
- Strong customer service skills
- Ability to problem solve
- Experience in customer service environment
- Experience working with point of sale computer system
- Passion for delivering exceptional levels of guest service
Job Qualifications
- At least 6 months of front office experience
- Knowledge of reservations management systems such as DigiRez, ManageAmerica, RoomMaster desired
- Superior work ethic with ability to prioritize and meet deadlines
- Excellent communication skills
- Strong customer service skills
- Ability to problem solve
- Experience in customer service environment
- Experience working with point of sale computer system
- Passion for delivering exceptional levels of guest service
Job Duties
- Supervise front desk operations during assigned shift
- Train and ensure team knowledge of property management system, resort services, reservation process, pricing and special promotional offers
- Maintain knowledge of resort features and services, hours of operation, guest rooms, casitas, layout, decor, rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status and scheduled daily group activities
- Monitor appearance, standards, and performance of front desk employees with emphasis on training and teamwork
- Address guest requests, inquiries, and complaints promptly and thoroughly
- Ensure proper staffing and scheduling of all front desk employees according to productivity guidelines
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for shifts and operations
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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