Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
fun work environment
Professional Development
Paid Time Off
Medical insurance
Vision Insurance
Dental Insurance
401(k)
Job Description
AVE is a distinguished hospitality-driven real estate brand and a part of Korman Communities, a fifth-generation, family-owned company renowned for its commitment to excellence. Situated in Philadelphia, Pennsylvania, AVE specializes in luxury flexible-stay apartment communities, offering residents fully furnished apartments with the convenience of month-to-month stays and contemporary unfurnished apartments for longer lease terms. The communities crafted by AVE are designed to provide residents with unparalleled carefree living experiences, enhanced by professional, friendly onsite teams, a broad spectrum of complementary business and resort-style amenities, and engaging resident events aimed at fostering a vibrant community spirit. AVE's foundation lies in a... Show More
Job Requirements
- Must have face-to-face customer service experience
- Hotel, hospitality, or multifamily industry experience strongly preferred
- Prior experience in a Front Office Manager or Supervisor position in the hotel industry preferred
- Experience supervising day-to-day operational responsibilities of a guest services team including scheduling and accountability
- Experience working as part of an onsite 24/7 operation
- Strong interpersonal and relationship-building skills
- Professional verbal and written communication skills
- Detail orientation and excellent organizational skills
- Ability to problem solve and proactively alleviate potential resident concerns
- Willingness to use and master industry systems and programs including Yardi and/or Oscar
- Ability to work independently and in a team environment
- Must be available to work full-time schedule Tuesday through Saturday 9:00 am to 6:00 pm with flexibility based on business need
Job Qualifications
- Customer service experience in a face-to-face capacity
- Experience in hotel, hospitality, or multifamily industry preferred
- Prior experience as a Front Office Manager or Supervisor in the hotel industry preferred
- Leadership experience supervising guest services teams including scheduling and accountability
- Proficient interpersonal and relationship-building skills
- Professional verbal and written communication skills
- Strong organizational skills with attention to detail
- Problem-solving capabilities and proactive resident concern management
- Familiarity with industry systems and programs such as Yardi or Oscar is a plus
- Ability to work both independently and as part of a team
Job Duties
- Set a great first impression to residents, clients, prospects, and visitors to the community
- Anticipate and address residents' needs proactively
- Maintain all reservations with detailed notes and ensure suites meet AVE brand standards before guest arrival
- Communicate effectively with residents, guests, and internal teams including management, maintenance, and housekeeping
- Manage day-to-day community operations such as creating key cards, logging packages, and managing check-in and check-out procedures
- Support sales efforts by greeting prospects and serving as a point of contact for VIP corporate clients
- Develop and maintain positive professional relationships to contribute to AVE's business goals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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