Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,000.00 - $76,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Life insurance
Group disability insurance
401(k) Plan
Employee stock purchase plan
Job Description
The Ritz-Carlton Key Biscayne Miami is a distinguished luxury hotel located in Miami, Florida, renowned for delivering exceptional hospitality experiences and world-class service. As part of the esteemed Ritz-Carlton brand under Marriott International, the property upholds a tradition of excellence in luxury hospitality, offering guests an unsurpassed level of comfort, personalized attention, and refined ambiance. This iconic hotel combines elegant accommodations with top-tier amenities and impeccable guest services, ensuring every visitor enjoys a memorable and satisfying stay. The Ritz-Carlton Key Biscayne Miami attracts a global clientele seeking sophisticated luxury, and it is dedicated to creating lifelong memories through dedicated service... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in guest services, front desk, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Strong leadership and communication skills
- Ability to manage and resolve guest situations
- Proven ability to supervise and lead teams
- Knowledge of property operations and hospitality standards
- Ability to coach and develop staff
- Experience with payroll administration
- Flexible to work in a fast-paced luxury hotel environment
Job Qualifications
- High school diploma or GED with 2 years experience in guest services, front desk, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required
- Strong interpersonal and communication skills
- Leadership experience in managing teams
- Knowledge of hospitality operations and guest services standards
- Ability to handle guest complaints and resolve conflicts effectively
- Proficient in financial management including budgets and payroll
- Experience in coaching, mentoring, and employee development
- Ability to maintain composure and respond to emergencies
- Excellent organizational and decision-making skills
Job Duties
- Serve as property manager on duty overseeing all property operations
- Represent property management in resolving guest-related situations
- Manage lobby guest inquiries and direct guests accordingly
- Handle tracking and resolution of service issues as guest relations manager
- Lead, supervise, and manage guest services teams and daily operations
- Handle complaints, grievances, and conflict resolution
- Develop and maintain strong interdepartmental relationships to ensure seamless operations
- Provide coaching, feedback, and training to improve service performance
- Implement property policies and customer recognition programs
- Conduct payroll administration and participate in employee disciplinary and performance appraisal processes
- Maintain high visibility in public areas during peak times and manage emergency situations
- Perform front desk duties during high demand periods
- Communicate effectively with supervisors, peers, and subordinates
- Analyze information to solve problems and make operational decisions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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