Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $80,000.00
Work Schedule
Standard Hours
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) retirement plan
Employee Discounts
Career development opportunities
Complimentary Meals
Job Description
Pebble Beach Company, located in Pebble Beach, California, is a renowned hospitality and resort company known for owning and operating some of the world's most prestigious golf courses and resort properties. Established for over a century, the company has become a cherished destination for a wide variety of guests, including friends and family, celebrities, athletes, world travelers, and locals. The Pebble Beach Resorts encompass exceptional properties such as The Lodge at Pebble Beach, The Inn at Spanish Bay, and Casa Palmero at Pebble Beach, offering luxurious accommodations and a memorable experience of California’s Monterey Peninsula. Alongside their stunning accommodations, Pebble... Show More
Job Requirements
- 2 or more years experience in a supervisory role
- 2 or more years experience in a resort setting
- College degree or equivalent
- Valid California driver's license with 2 points or less
- Excellent customer service skills
Job Qualifications
- 2 or more years experience in a supervisory role
- 2 or more years experience in a resort setting
- College degree or equivalent
- Valid California driver's license with 2 points or less
- Excellent customer service skills
- Experience using Property Management System Spring Miller System
- Experience using Microsoft Office and Excel
Job Duties
- Ensure that staff members are aware of the daily business activity including VIP and group schedules and any special arrangements
- Coordinate all group activity related to Guest Services Departments
- Oversee parking and storage of guest luggage and golf bags
- Assist resort guests with check-in and check-out as requested
- Answer guest questions handle special requests and resolve guest complaints or problems
- Stage all elements of group arrival procedures
- Supervise Assistant Manager Team Leader Porter Valet Doorman and Concierge
- Conduct department meetings and establish achievable departmental goals
- Complete department schedules and manage employees time off requests based on business demands
- Initiate employee training and onboarding experience
- Train develop motivate and coach Assistant Manager Team Leader and all hourly staff to meet and exceed established service standards
- Conduct personnel performance reviews and evaluations of staff annually and as needed
- Develop and initiate ideas of improving guest satisfaction
- Make quality hiring decisions effectively coach and document employee terminate when needed
- Maintain necessary inter-office administrative communication
- Order and maintain required equipment and supplies
- Complete payroll and time card responsibilities
- Manage monthly yearly budgeted labor for both Porter Valet and Concierge
- Maintain and enforce all quality standards and departmental and company philosophies
- Serve as a role model of company and department towards resort staff guests and visitors
- Preserve and protect the confidentiality of appropriate personnel and company information
- Assist other departments within the resort
- Comply with all Pebble Beach Company safety and health policies and procedures
- Understand model and integrate Pebble Beach Company culture mission values and standards
- Other duties as assigned by the Director of Rooms
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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