Guest Services Manager

Syracuse, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Exact $60,500.00

Work Schedule

Standard Hours

Benefits

Medical

Vision

Dental

401K Savings Plan

Competitive PTO

educational assistance

Travel Discounts

bonus eligible

Job Description

Crestline Hotels & Resorts is a distinguished hospitality company known for its commitment to delivering exceptional guest experiences across a variety of well-managed properties. As a recognized leader in the hotel industry, Crestline Hotels & Resorts prides itself on fostering a welcoming and professional environment that prioritizes guest satisfaction and employee development. The company operates a diverse portfolio of hotels and resorts, catering to both leisure and business travelers seeking quality accommodations, outstanding service, and memorable stays.

The Guest Services Manager role at Crestline Hotels & Resorts is a vital leadership position within the hotel's Rooms Division, focusing on the... Show More

Job Requirements

High school graduate
minimum of 2 years management experience in various rooms division positions
computer skills required
familiarity with Microsoft Office preferred
experience with hotel information systems required

Job Qualifications

High school graduate
minimum of 2 years management experience in various rooms division positions
computer skills required
familiarity with Microsoft Office preferred
experience with hotel information systems required

Job Duties

Leadership / mentoring role for hotel's guest services employees
maintain complete knowledge of all guest services department policies/service procedures
maintain complete knowledge of all hotel features and services, room types, rates, special packages and promotions, daily arrivals/departures/room availability, scheduled in-house group activities
complete daily walk-through of guest services department areas observing and instructing designated personnel to rectify organization deficiencies in staffing, operational cleanliness, service quality, appearance, merchandising, organization of storage areas
review and respond to daily operational demands as it relates to the hotel
prepare weekly, monthly, quarterly and yearly departmental financial and payroll forecasts
monitor and handle guest comments
monitor security of public areas of the hotel
establish par levels for supplies and equipment
monitor effectiveness of departmental staffing guide
provide training, development, professional discipline, and positive support for all department employees
monitor interviewing and selection of all departmental positions
create and maintain a quality, professional work environment
administer performance evaluations for all departmental employees
anticipate guests and employees needs and respond promptly
promote positive guest relations at all times
conduct pre-shift meetings to review information pertinent to today's business
facilitate departmental strategic planning meetings

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: