Pilot Flying J logo

Pilot Flying J

Guest Services Leader

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $14.20 - $21.10
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Fuel discount
nation-wide medical plan
Dental Insurance
Vision Insurance
401(k)
flexible spending accounts
Adoption assistance
Tuition Reimbursement
flexible schedule
weekly pay

Job Description

Pilot Company is a prominent and industry-leading network of travel centers that has made significant strides since its founding in 1958 by Jim A. Haslam II. With a workforce exceeding 30,000 team members and a vast presence marked by over 750 retail and fueling locations across 44 states in the United States and six Canadian provinces, Pilot Company stands as a critical player in the transportation and logistics industry. The company’s core operations extend beyond retail and fueling services, encompassing a powerful energy and logistics division that is recognized as a top supplier of fuel. This division operates one of... Show More

Job Requirements

  • High school diploma or equivalent
  • previous retail experience preferred
  • strong interpersonal and communication skills
  • customer service orientation
  • basic mathematical skills
  • ability to operate computers and calculators
  • ability to work flexible schedules including nights, weekends, and holidays
  • must pass background check

Job Qualifications

  • Previous experience or working knowledge of retail operations
  • excellent customer service skills
  • ability to maintain a customer-focused culture
  • proficiency with calculator, computer, and other store equipment
  • ability to work as part of a team and interact with hourly team members, customers, vendors, and corporate representatives
  • flexibility to work nights, days, weekends, and holidays
  • successful completion of background check

Job Duties

  • Supervise employees and oversee general store operations
  • respond promptly and effectively to customer needs
  • assist managers with operational tasks
  • maintain a well-organized and clean facility
  • ensure adherence to the company’s quality and customer service standards
  • manage and support team members to promote a positive work environment
  • operate store technology and equipment proficiently

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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