Pilot Flying J logo

Pilot Flying J

Guest Services Leader

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $21.41 - $31.40
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Fuel discount
nation-wide medical plan
Dental Insurance
Vision Insurance
401(k)
flexible spending accounts
Adoption assistance
Tuition Reimbursement
flexible schedule
weekly pay

Job Description

Pilot Company is a premier network of travel centers known for its expansive presence across North America, employing over 30,000 dedicated team members and operating more than 750 retail and fueling locations throughout 44 states and six Canadian provinces. Established in 1958 by Jim A. Haslam II, this organization has grown into a dynamic industry leader specializing in supply chain management, logistics, retail operations, technology innovation, and much more. With a people-first culture led by CEO Adam Wright, Pilot Company remains steadfast in its founding values and commitment to community support, making it a respected name among customers and employees... Show More

Job Requirements

  • high school diploma or equivalent
  • previous experience in retail or related field preferred
  • strong customer service skills
  • proficiency with basic computer operations and calculator
  • excellent communication and interpersonal skills
  • flexibility to work various shifts including nights, weekends, and holidays
  • ability to pass a background check

Job Qualifications

  • previous experience or working knowledge of retail operations
  • incredible customer service skills and ability to maintain a customer focused culture
  • proficiency with calculator, computer, and other equipment
  • ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
  • flexible schedule availability including nights, days, weekends, and holidays
  • ability to pass a background check

Job Duties

  • supervise employees and general operations of the store
  • respond to customer needs with excellent service
  • assist managers with operational tasks and facility maintenance
  • ensure store operations align with company standards
  • work flexible shifts including nights, weekends, and holidays
  • interact with team members, customers, vendors, and corporate representatives
  • maintain a customer-focused culture

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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