Pilot Flying J logo

Pilot Flying J

Guest Services Leader

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.70 - $23.33
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Fuel discount
nation-wide medical plan
Dental Insurance
Vision Insurance
401(k) Plan
flexible spending accounts
Adoption assistance
Tuition Reimbursement
Flexible Schedule
weekly pay

Job Description

Pilot Company is a leading network of travel centers renowned for its extensive reach and dedicated team, encompassing over 30,000 employees operating across more than 750 retail and fueling locations in 44 states and six Canadian provinces. Established in 1958 by Jim A. Haslam II and currently under the visionary leadership of CEO Adam Wright, the company upholds a deep-rooted culture centered around foundational values, a people-first approach, and a steadfast commitment to giving back to the community. Pilot Company specializes not only in travel and retail services but also excels in various sectors such as energy and logistics, managing... Show More

Job Requirements

  • High school diploma or equivalent
  • previous retail or supervisory experience preferred
  • strong communication and interpersonal skills
  • reliable and punctual
  • ability to stand for extended periods
  • must be able to work flexible hours including nights, weekends, and holidays
  • background check required

Job Qualifications

  • Previous experience or working knowledge of retail operations
  • incredible customer service skills and ability to maintain a customer-focused culture
  • proficiency with calculator, computer, and other equipment
  • ability to work as part of a team and interact with different levels of staff, customers, vendors, and corporate representatives
  • ability to work a flexible schedule including nights, days, weekends, and holidays
  • ability to pass a background check

Job Duties

  • Supervise employees and general store operations
  • respond to customer needs with excellent service
  • assist managers with store maintenance and operations
  • maintain a clean, organized, and safe store environment
  • enforce company policies and procedures
  • train and mentor team members
  • ensure inventory accuracy and proper stock levels

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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