Pilot Flying J logo

Pilot Flying J

Guest Services Leader

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $17.95 - $26.68
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Fuel discount
Medical insurance
Dental Insurance
Vision Insurance
401(k)
flexible spending accounts
Adoption assistance
Tuition Reimbursement
Flexible Schedule
weekly pay

Job Description

Pilot Company is a leading network of travel centers across North America, boasting more than 30,000 team members and over 750 retail and fueling locations spanning 44 states and six Canadian provinces. Established in 1958 by Jim A. Haslam II, the company has developed a strong reputation within the energy and logistics sector. Today, under the leadership of CEO Adam Wright, Pilot Company proudly maintains its founding values, focusing on a people-first culture and a steadfast commitment to community and customer service. The organization not only supports a broad range of brands but also brings deep expertise in supply chain... Show More

Job Requirements

  • High school diploma or equivalent
  • previous retail experience preferred
  • strong communication skills
  • ability to handle multiple tasks efficiently
  • basic computer proficiency
  • dependable and self-motivated
  • flexible schedule availability
  • background check clearance required

Job Qualifications

  • Previous experience or working knowledge of retail operations
  • incredible customer service skills and the ability to maintain a customer-focused culture
  • proficiency with a calculator, computer, and other equipment
  • ability to work as part of a team and interact with different levels including hourly team members, customers, vendors, and corporate representatives
  • flexibility to work nights, days, weekends, and holidays
  • willingness to undergo a background check

Job Duties

  • Supervise employees and general store operations
  • respond to customer needs with excellent service
  • assist managers with store maintenance and smooth operation tasks
  • maintain knowledge of store operations and company quality standards
  • work flexible shifts including nights, weekends, and holidays
  • foster a customer-focused culture
  • interact with team members, customers, vendors, and corporate representatives

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location