Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Flexible Schedule
Job Description
The hiring establishment is a reputable hotel committed to delivering exceptional guest experiences through attentive and professional services. As a prominent player in the hospitality industry, this hotel offers a welcoming environment characterized by its customer-focused approach and high service standards. The company is dedicated to maintaining an inviting atmosphere where guests feel valued and well cared for throughout their stay. The hotel operates in a dynamic and fast-paced setting and places a strong emphasis on teamwork, efficiency, and excellence in all aspects of its operations. It actively supports career growth and development for its employees and fosters a culture... Show More
Job Requirements
- High school diploma or equivalent
- Customer service experience
- Ability to work flexible hours
- Strong command of the English language including speaking, reading and writing
- Ability to learn quickly and work in fast paced position with constant guest interaction
- Ability to multitask
- Ability to lift, pull, and push moderate weight (minimum of 20 lbs)
- Ability to bend, lift, and stand or walk during entire shift
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well in stressful, high-pressure situations
Job Qualifications
- Customer service experience is required, preferably in a hotel or related field
- High school diploma or equivalent required
- Must be able to work flexible hours
- Requires strong command of the English language to include speaking, reading and writing
- Ability to learn quickly and work in fast paced position with constant guest interaction
- Must be able to multi-task
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
- May be asked to perform other tasks directed by a manager
Job Duties
- Provide excellent customer service to arriving and departing guests/owners
- Check in and check out, make reservations and confirmations
- Efficiently maintain daily organization of the front desk operation
- Multitask, detail oriented, remain service centric
- Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using logbooks
- Assist with guest issues with professionalism maintaining hospitable attitude
- Provide information to guest and visitor inquiries
- coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities
- Follow PAH Management operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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