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Job Overview
Employment Type
Temporary
Compensation
Hourly
Range $20.51 - $26.25
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Employee assistance program
Shift Differentials
Job Description
St. Charles Healthcare Community is a prominent healthcare provider located in Bend and Redmond, Oregon, committed to delivering exceptional health services to the community. As part of the St. Charles Health System, this organization embraces a vision of creating America’s healthiest community together, driven by its mission focused on love, compassion, better health, better care, and better value. St. Charles Healthcare places strong emphasis on its core values of accountability, caring, and teamwork to foster a welcoming and supportive environment for patients, families, guests, and staff alike. The Guest Services Department plays a crucial role in embodying these values by... Show More
Job Requirements
- High school diploma or GED
- One year of experience in a direct customer service position
- Ability to wear personal protective equipment
- Physical ability to continually stand and walk, frequently sit, bend, stoop, kneel, crouch, climb stairs and occasionally lift or push weights up to 50 pounds
- Ability to operate a motor vehicle
- Comply with HIPAA requirements
- Availability for variable shifts including weekends and holidays
Job Qualifications
- High school diploma or GED
- One year of experience in a direct customer service position
- Preferably coursework in Behavioral Sciences
- Preferably CPR and AED certification
- Prior experience in Hospitality Services preferred
- Ability to adhere to HIPAA regulations
- Effective communication and interpersonal skills
Job Duties
- Welcomes guests to St. Charles Health System facilities
- Provides the highest level of quality, proactive service to guests ensuring their needs are met with warmth and friendly assistance
- Greets guests, provides personal attention to the guests’ needs, responds to requests for information or assistance, and resolves concerns
- Proactively seeks out opportunities to meet or exceed the expectations of the guests by initiating contact with guests to identify and address questions, concerns, or assistance required
- Answers the guest services phone and provides service as requested
- Gives accurate information and directions to patients, visitors, and family members
- Provides brochures, written directions, and maps when necessary
- Complies with all HIPAA requirements
- Identifies guests who may require some special form of assistance and ensures their needs are met
- Arranges for personal assistance as needed including escorts and transportation
- Facilitates escort services for guests
- Maintains supply and organization of wheelchairs
- Maintains current knowledge base of all services in the hospital, Heart Center and region
- Maintains continuous communication with all departments, supervisor, caregivers, and physicians to ensure accuracy of information given out
- Maintains cleanliness of surrounding area internally and externally
- Supports the vision, mission and values of the organization in all respects
- Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change
- Provides and maintains a safe environment for caregivers, patients and guests
- Conducts all activities with the highest standards of professionalism and confidentiality
- Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate
- May perform additional duties of similar complexity within the organization, as required or assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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