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Job Overview
Employment Type
Temporary
Compensation
Hourly
Range $20.51 - $26.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
employee wellness program
Job Description
St. Charles Healthcare Community is a leading healthcare provider serving the Bend and Redmond, Oregon areas. The establishment is well-regarded for its commitment to creating America's healthiest community through compassion, quality care, and teamwork. As part of the St. Charles Health System, it adheres to a clear vision of fostering healthier lives and providing exceptional patient experiences. Established as a vital healthcare institution, the organization encompasses multiple specialized facilities including emergency departments, heart and lung centers, and associated hospital areas. St. Charles Healthcare Community operates under the guiding mission of delivering better health, better care, and better value to its... Show More
Job Requirements
- High school diploma or GED
- must possess one year of experience in a direct customer service position
- ability to wear appropriate personal protective equipment
- ability to stand and walk for extended periods
- ability to lift, carry, push or pull weights ranging from 1 to 50 pounds
- knowledge of HIPAA protocols
- capable of using Electronic Medical Records (EMR)
- ability to operate a motor vehicle for shuttle service
- reliable communication skills
- problem-solving and de-escalation skills
- ability to work variable shifts including weekends and holidays
Job Qualifications
- High school diploma or GED
- course work in behavioral sciences preferred
- must possess one year of experience in a direct customer service position
- prior experience in hospitality services preferred
- CPR and AED certificate preferred
Job Duties
- Welcomes guests to St. Charles Health System facilities
- provides the highest level of quality, proactive service to guests ensuring their needs are met with warmth and friendly assistance
- greets guests, provides personal attention to the guests' needs, responds to requests for information or assistance, and resolves concerns
- proactively seeks out opportunities to meet or exceed the expectations of the guests by initiating contact with guests to identify and address questions, concerns, or assistance required
- answers the guest services phone and provides service as requested
- gives accurate information and directions to patients, visitors, and family members
- provides brochures, written directions, and maps when necessary
- complies with all HIPAA requirements
- identifies guests who may require some special form of assistance and ensures their needs are met
- arranges for personal assistance as needed including escorts and transportation
- facilitates escort services for guests
- maintains supply and organization of wheelchairs
- maintains current knowledge base of all services in the hospital, Heart Center and region
- maintains continuous communication with all departments, supervisor, caregivers, and physicians to ensure accuracy of information given out
- maintains cleanliness of surrounding area internally and externally
- supports the vision, mission and values of the organization in all respects
- supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change
- provides and maintains a safe environment for caregivers, patients and guests
- conducts all activities with the highest standards of professionalism and confidentiality
- delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate
- may perform additional duties of similar complexity within the organization, as required or assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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