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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $18.75 - $21.84
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development support
flexible scheduling
Job Description
St. Charles Healthcare Community, based in Bend and Redmond, Oregon, is a vital part of the St. Charles Health System, which is renowned for its commitment to creating America’s healthiest community. The healthcare establishment is driven by a clear vision to enhance community health through better care and stronger values such as accountability, caring, and teamwork. St. Charles Health System embodies a mission grounded in love and compassion, offering better health outcomes, advanced care quality, and value to every patient, family member, and visitor. With a rich history of service excellence, the institution holds itself to rigorous standards aimed at... Show More
Job Requirements
- High school diploma or GED
- One year of experience in a direct customer service position
- Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely
- Ability to stand and walk for 75 percent or more of the time
- Ability to lift, carry, push or pull up to 50 pounds
- Valid driver’s license and ability to operate a motor vehicle
- Ability to use clear and audible speaking voice and hear normal speech levels
- Willingness to work variable shifts including weekends and holidays
- Ability to comply with HIPAA requirements and confidentiality policies
- Ability to work safely in environments with exposure to heat, cold, wet/slippery areas, noise, dust, and chemical solutions
- Ability to maintain continuous communication with various departments and staff
- Ability to maintain cleanliness and organization of assigned areas
- Ability to support organizational values and continuous improvement practices.
Job Qualifications
- High school diploma or GED
- One year of experience in a direct customer service position
- Prior experience in hospitality services
- Coursework in behavioral sciences preferred
- CPR and AED certification preferred
- Knowledge of EMR systems and HIPAA protocols
- Strong interpersonal and communication skills
- Ability to handle difficult situations using de-escalation techniques
- Ability to push patients in wheelchairs
- Ability to operate a motor vehicle safely
- Commitment to maintaining confidentiality and professionalism
- Ability to work flexible hours including weekends and holidays.
Job Duties
- Welcomes guests to St. Charles Health System facilities
- Provides the highest level of quality, proactive service to guests ensuring their needs are met with warmth and friendly assistance
- Greets guests, provides personal attention to the guests' needs, responds to requests for information or assistance, and resolves concerns
- Proactively seeks out opportunities to meet or exceed the expectations of the guests by initiating contact with guests to identify and address questions, concerns, or assistance required
- Answers the guest services phone and provides service as requested
- Gives accurate information and directions to patients, visitors, and family members
- Provides brochures, written directions, and maps when necessary
- Complies with all HIPAA requirements
- Identifies guests who may require some special form of assistance and ensures their needs are met
- Frequently pushes patients in wheelchairs
- Arranges for personal assistance as needed including escorts and transportation
- Facilitates escort services for guests
- Maintains supply and organization of wheelchairs
- Maintains current knowledge base of all services in the hospital, Heart Center and region
- Maintains continuous communication with all departments, supervisor, caregivers, and physicians to ensure accuracy of information given out
- Maintains cleanliness of surrounding area internally and externally
- Supports the vision, mission and values of the organization in all respects
- Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm
- Provides and maintains a safe environment for caregivers, patients and guests
- Conducts all activities with the highest standards of professionalism and confidentiality
- Complies with all applicable laws, regulations, policies and procedures
- Delivers customer service and/or patient care in a timely, efficient and accurate manner
- May perform additional duties of similar complexity within the organization, as required or assigned.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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