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Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $18.75 - $21.84
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Paid holidays
Training and Development
Job Description
St. Charles Healthcare Community is a respected health system committed to creating America’s healthiest community, together. Located in Bend and Redmond, Oregon, it is dedicated to providing exceptional healthcare services modeled on the core values of accountability, caring, and teamwork. St. Charles Healthcare Community operates with a mission to offer better health, better care, and better value in the spirit of love and compassion. The healthcare system emphasizes a positive patient experience, integrating high-quality clinical care with comprehensive guest services to support patients, families, and visitors effectively.
The Guest Services Department is a vital part of this system, offerin... Show More
The Guest Services Department is a vital part of this system, offerin... Show More
Job Requirements
- High school diploma or GED
- at least one year of experience in direct customer service
- ability to use EMR and follow HIPAA protocol
- training in de-escalation skills
- ability to push wheelchairs up to 250 pounds
- ability to operate motor vehicle for shuttle services
- capability to wear Personal Protective Equipment
- ability to perform physical tasks involving standing, walking, bending, and lifting
- willingness to work variable shifts including weekends and holidays
- strong communication and interpersonal skills
- adherence to all applicable laws, regulations, and organizational policies
- non-exempt employment status
Job Qualifications
- High school diploma or GED
- one year of experience in a direct customer service position
- proficiency in the use of EMR following HIPAA protocols
- ability to perform de-escalation techniques
- preferred coursework in Behavioral Sciences
- preferred CPR and AED certification
- prior experience in Hospitality Services preferred
Job Duties
- Welcomes guests to St. Charles Health System facilities
- provides the highest level of quality, proactive service to guests
- greets guests, responds to requests for information or assistance, and resolves concerns
- proactively seeks out opportunities to meet or exceed guest expectations
- answers the guest services phone and provides requested service
- gives accurate information and directions to patients, visitors, and family members
- provides and maintains wheelchairs and facilitates escort services
- maintains continuous communication with all departments and supervisors
- supports the vision, mission, and values of the organization in all respects
- provides and maintains a safe environment for caregivers, patients, and guests
- conducts all activities with professionalism and confidentiality
- supports Value Improvement Practice (VIP-Lean) principles
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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