Job Overview
Employment Type
Hourly
Part-time
Work Schedule
Flexible
Night Shifts
Benefits
flexible scheduling
Team Store Discounts
Discount game night meals and snack program
Discount Parking
NBA Sponsored Discount Programs
Employee Referral Bonuses
Company swag
Employee Recognition and Years of Service Awards
Job Description
The Memphis Grizzlies, a renowned professional basketball team and a proud member of the NBA, are seeking enthusiastic and welcoming Guest Services Hosts to enhance the visitor experience at the FedExForum. The FedExForum, located in Memphis, Tennessee, serves as a premier sports and entertainment arena, hosting a variety of events that attract thousands of guests annually. As part of their commitment to delivering outstanding customer service, the Memphis Grizzlies strive to create a positive and memorable environment for all attendees, ensuring the FedExForum is not only a place to enjoy thrilling basketball games but also an exceptional entertainment destination.
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Job Requirements
- Must be 18 years of age or older
- High school diploma or GED
- Minimum one-year hospitality, guest service, or direct customer contact experience with an emphasis on providing exceptional customer service and satisfaction
- Ability to work in a variety of environments including standing for extended periods, working at heights, tight or enclosed spaces such as elevators, darkened arenas, crowded areas, loud or noisy settings, and areas with flashing lights
- Availability to start shifts as early as 5:00 pm for basketball games and varied start times for non-basketball events with shifts ending as late as 1:00 am
- Must be available to work at least 80% of arena events
- Strong communication, written and interpersonal skills
- Ability to relate professionally to all levels of staff, guests, clients, and VIPs
- Energetic, positive, self-motivated, diplomatic, mature, and professional
- Ability to lift up to 10 lbs
- Passion for the sports and entertainment industry
Job Qualifications
- High school diploma or GED
- Minimum one-year hospitality, guest service, or direct customer contact experience with a focus on exceptional customer service
- Strong communication, written and interpersonal skills
- Ability to relate professionally to all levels of staff, guests, clients, and VIPs
- Energetic, positive, self-motivated, diplomatic, mature, and professional
- Must have a passion for the sports and entertainment industry
- Ability to lift up to 10 lbs
Job Duties
- Ensure all guests are greeted upon arrival and first impression standards are met
- Maintain designated station during scheduled event time
- Ensure all clients have correct tickets and credentials to enter the host area of control
- Learn the layout of FedExForum and re-direct guests to the correct areas of the building when assistance is needed
- Promote personal guest relations and ensure all arena guests receive a consistently high standard of service and quality
- Demonstrate S.A.U.C.E. initiatives in customer interactions for all FedExForum events
- Monitor assigned section, assist guests with seat location, and watch for seat hoppers
- Remain in position unless redeployed by supervisor or full-time staff member
- Service and fulfill individual requests with expedience and care
- Respond to all inquiries, suggestions, and concerns from guests
- Advise and immediately follow up with Guest Relations Supervisor with any reported problems or concerns
- Accept, upon rotation, additional event responsibilities including chair breakdown, ticket scanning, elevator/disabled lift operation, and attend pre-and post-event briefings
- Supply detailed event information to Guest Relations Supervisor during the shift to ensure issue resolution or proper transfer to relevant departments
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)