Oregon Museum of Science and Industry logo

Guest Services Floor Supervisor

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $20.25
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Benefits

vacation
Sick Time
Personal time off
Health Insurance
Retirement Plan
Employee membership
discounts

Job Description

The Oregon Museum of Science and Industry (OMSI) is a renowned nonprofit science and technology museum located in Portland, Oregon. OMSI is dedicated to inspiring curiosity and motivating science learning for people of all ages through dynamic exhibits, innovative programs, and public engagement initiatives. With a mission to foster a deeper understanding of science, OMSI offers interactive displays, live demonstrations, and hands-on activities that appeal to families, students, educators, and the wider community. Recognized as one of the top science museums in the United States, OMSI continues to promote science literacy and enthusiasm in an accessible and exciting environment.
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Job Requirements

  • high school diploma or equivalent
  • minimum of 2 years experience in a fast-paced customer service role
  • at least 1 year supervising staff in retail or service setting
  • ability to pass pre-employment background and reference checks
  • current Oregon Liquor Control Commission license or willingness to obtain
  • current Oregon Food Handler's Card or willingness to obtain

Job Qualifications

  • minimum of 2 years experience in a fast-paced customer service environment
  • demonstrated ability to handle high-volume interactions and transactions
  • experience working effectively with diverse populations
  • at least 1 year of supervisory experience in a retail or service environment
  • excellent communication and interpersonal skills
  • ability to multitask and adapt in a dynamic environment

Job Duties

  • supervise and support guest services representative staff
  • rotate across multiple stations providing high-quality customer service
  • manage guest ticketing
  • usher guests and provide directions
  • answer guest inquiries
  • perform concierge duties
  • ensure adherence to museum policies and standards

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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