Guest Services Director, F1 Fan Experience
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $70,000.00
Work Schedule
Flexible
Benefits
Paid Time Off
Health Insurance
401K Matching
performance bonuses
Professional Development
hybrid work environment
Job Description
Stadium People is one of the largest providers of Event and Guest Services staff in the United States, known for its dedication to delivering exceptional guest experiences through personalized service, innovation, and a commitment to excellence. The company specializes in staffing for major events and entertainment venues, focusing on creating memorable moments for guests. Currently expanding its presence in Las Vegas, Stadium People is proudly supporting the prestigious Las Vegas Grand Prix, one of the most exciting events in the Formula 1 racing calendar. This role is vital in ensuring that the Formula 1 Fan Experience is nothing short of... Show More
Job Requirements
- Bachelor’s degree in hospitality management business administration or related field
- Minimum of 3 years progressive experience in guest services or hospitality management
- At least 2 years experience in a leadership capacity
- Proficient in technology apps or strong Excel skills
- Strong communication and organizational skills
- Ability to handle guest concerns professionally
- High energy and passion for people
Job Qualifications
- Bachelor’s degree in hospitality management business administration or related field
- Minimum of 3+ years’ progressive experience in guest services or hospitality management with at least 2 years in a leadership capacity
- Proven ability to lead train and motivate service teams
- Strong communication organizational and problem-solving skills
- High energy with a passion for people
- Proficient in technology apps creation of schedules or strong with Excel
- Exposure to luxury or premium environments where high service standards are common is preferable but not required
Job Duties
- Lead and mentor the guest services team fostering a culture of service excellence and continuous improvement
- Set and maintain high customer service standards ensuring all guest interactions are handled with professionalism and care
- Collaborate with client partners to ensure a seamless guest experience
- Analyze guest feedback and operational metrics to identify opportunities for service and process enhancements
- Develop and implement guest service policies procedures and training programs
- Ensure supervisory team oversees the handling and resolution of guest concerns and complaints serving as an escalation point as needed
- Prepare and manage budgets staffing numbers and resource allocation for the program
- Create and manage shift schedules in our mobile app timekeeping system
- Review edit and submit timecard approvals to payroll team
- Handle staff questions and concerns daily
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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