Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
team environment
uniform provided
Job Description
The hotel industry is a dynamic, fast-paced sector where creating a memorable guest experience is paramount. Our client is a prestigious hotel recognized for its commitment to exceptional customer service, offering a wide range of amenities and services that cater to business and leisure travelers. This establishment prides itself on its welcoming atmosphere, professional staff, and dedication to meeting and exceeding guest expectations. The hotel is strategically located near key attractions, providing guests with convenient access to local points of interest, cultural events, and entertainment venues. This position is a full-time opportunity with competitive salary potential, designed for individuals passionate... Show More
Job Requirements
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Strong customer-relation skills with a total commitment to guest satisfaction
- Must be a people-person who thrives on public contact
- Ability to deal with guests when they are angry or upset
- Professional appearance and mannerism
- Knowledge of computer keyboard and printer operation
- Ability to accurately and efficiently input information into computer systems
- Previous cashier experience or basic accounting skills
- Ability to work quickly and thoroughly when under pressure
- Knowledge of hotel facilities and features
- Ability to attend to more than one task at a time
- Ability to maintain excellent attendance and punctuality
- Knowledge of area and surrounding communities.
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or front desk role preferred
- Basic accounting or cashier experience
- Strong communication skills in English, both verbal and written
- Ability to handle difficult or upset guests professionally
- Knowledge of hotel facilities, features, and local community
- Competent in computer operations including data entry and printer use
- Excellent multitasking and organizational skills
- Ability to work well under pressure
- Commitment to guest satisfaction and teamwork
- Professional appearance and demeanor.
Job Duties
- Welcome and accommodate guests, visitors, and staff in a warm and courteous manner
- Oversee the guest registration and check-out process
- Promote hotel services and amenities and provide helpful information
- Greet guests and visitors professionally with proper eye contact and prompt attention
- Assist guests with advance reservations and accommodate walk-in visitors
- Set up accurate accounts for guests based on preferences
- Handle room changes expediently
- Maintain extensive knowledge of hotel rates, promotions, room types, services, amenities, and local attractions
- Resolve guest issues empathetically and implement service recovery if needed
- Settle guest accounts upon check-out, following accounting and cash handling procedures
- Respond courteously to inquiries from guests, visitors, and coworkers
- Manage proper key control and security measures
- Participate in safety and security training and adhere to all safety protocols
- Collaborate effectively with front office colleagues and other departments such as Valets, Bellman, Sales, and Accounting
- Communicate pertinent guest information to relevant personnel
- Handle lost and found items responsibly
- Report accidents, injuries, unsafe conditions, and maintenance issues promptly
- Maintain professional appearance, grooming standards, and confidentiality
- Engage in ongoing training and perform other assigned duties.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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