Guest Services Coordinator
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,000.00 - $40,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
Job Description
The Dallas Symphony Orchestra (DSO) is a world-renowned, professional orchestra dedicated to delivering exceptional musical performances and enriching the cultural landscape of Dallas and the surrounding communities. Established over a century ago, the DSO has built a prestigious reputation as one of the leading orchestras in the United States, offering a diverse range of concerts, educational programs, and community outreach initiatives. The organization operates in a vibrant and dynamic arts district, serving a varied audience that values high-quality musical experiences and outstanding patron service. As a cultural institution, the DSO is committed to inclusivity, diversity, and equal opportunity, fostering an... Show More
Job Requirements
- High school diploma required
- One year of box office or guest services experience required
- Customer service experience
- Superior coordination and business process skills
- Ability to remain calm under pressure with solid decision-making skills
- Experience with Microsoft Office Suite and Tessitura a plus
- Must be available to work nights and weekends
Job Qualifications
- High school diploma
- One year of box office or guest services experience
- Customer service experience
- Superior coordination and business process skills
- Ability to remain calm under pressure
- Solid decision-making skills
- Experience with Microsoft Office Suite
- Familiarity with Tessitura ticketing software a plus
- Flexibility to work nights and weekends
Job Duties
- Coordinate the efficient operation of phone, email, and counter transactions
- Collaborate closely with the Guest Services Manager to ensure timely and accurate processing of all ticket orders and customer interactions
- Process ticket orders, provide recommendations through suggestive selling, respond to patron inquiries, and deliver exceptional customer service across all platforms as needed
- Serve as a concierge by assisting patrons with directions and information about events within the Arts District
- Support seasonal outbound call campaigns and other special projects as assigned
- Manage four dedicated customer service inboxes, ensuring all patron inquiries receive a same-day response
- Support the Guest Services Manager on concert event days
- Maintain inventory and organization of all ticketing-related printed materials, including ticket stock, will-call envelopes, gift cards, and other supplies
- Regularly monitor inventory levels and communicate supply needs to GSC Management to ensure continuous availability
- Support the upkeep of a clean, organized, and efficient workspace within the department office and storage areas
- Coordinate and follow-up with IT on issues affecting department efficiency and patron service
- Other duties assigned by Guest Services Management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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