Guest Services Coordinator

Washington, DC, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $29.70

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

Employee wellness programs

Job Description

The Ritz-Carlton Washington D.C. is a prestigious luxury hotel located in the heart of the capital at 1150 22nd St NW, Washington, District of Columbia. Known worldwide for delivering exceptional hospitality and service, The Ritz-Carlton brand is synonymous with luxury, comfort, and extraordinary guest experiences. Part of the Marriott International portfolio, this renowned hotel leverages a rich heritage of hospitality excellence by adhering to the company’s famous "Gold Standards." These standards include the employee promise, credo, and service values, which guide every team member to provide consistently outstanding service. With over 100 award-winning hotels worldwide, The Ritz-Carlton continues to lead... Show More

Job Requirements

High school diploma or equivalent (GED)
No related work experience required
No supervisory experience required
Must be able to stand, sit, or walk for prolonged periods
Ability to move, lift, transport, push, pull, and place objects weighing up to 10 pounds without assistance
Strong verbal communication skills
Ability to maintain confidentiality
Willingness to adhere to company policies and procedures

Job Qualifications

High school diploma or equivalent (GED)
Strong communication skills
Ability to work as part of a team
Professional appearance and demeanor
Ability to handle guest requests with empathy and care
Basic knowledge of hotel operations and services

Job Duties

Provide guests with directions and information about hotel amenities, services, service hours, and local areas of interest
Contact the appropriate person or department such as Bell Services, Front Desk, Housekeeping, Engineering, Security, and Loss Prevention to resolve guest calls, requests, or issues
Follow up with guests to ensure their requests or problems are resolved to their satisfaction
Receive, record, and relay messages accurately, completely, and legibly
Attend to special requests from guests with exceptional needs
Communicate the arrival of VIP guests to designated staff to provide special accommodations
Comply with company policies and procedures including reporting accidents, injuries, and unsafe work conditions

Job Qualifications

Experience

No experience required

Job Location

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