Marriott International, Inc logo

Guest Services Coordinator

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $27.00
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Work Schedule

Rotating Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
recognition programs

Job Description

Marriott Long Beach Downtown, located at 111 East Ocean Boulevard in Long Beach, California, is a prominent hotel facility within the globally recognized Marriott International portfolio. Marriott International is a leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences through a combination of advanced service standards and a rich legacy of hospitality. This hotel represents the blend of modern comfort and impeccable service that Marriott is synonymous with, offering guests an inviting environment with luxury accommodations and a variety of amenities designed to meet the needs of travelers and locals alike. The property is strategically... Show More

Job Requirements

  • High school diploma or G.E.D. equivalent
  • Availability to work all shifts
  • Ability to stand, sit, or walk for extended periods
  • Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
  • Willingness to follow company policies and procedures
  • Ability to maintain a clean and professional appearance
  • Commitment to confidentiality and protecting company assets
  • Ability to communicate clearly and professionally
  • Positive attitude and teamwork orientation

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required
  • Ability to speak with others using clear and professional language
  • Strong communication and interpersonal skills
  • Ability to develop and maintain positive working relationships
  • Commitment to quality assurance and standards
  • Ability to comply with safety and confidentiality policies

Job Duties

  • Supply guests with directions and information regarding property amenities, services, and hours of operation
  • Contact appropriate individual or department to resolve guest call, request, or problem
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction
  • Receive, record, and relay messages accurately, completely, and legibly
  • Respond to special requests from guests with unique needs
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities
  • Follow all company policies and procedures

Job Qualifications

Experience

No experience required

Job Location