Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Immediate eligibility for health benefits
Welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Job Description
Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas, dedicated to promoting the well-being of individuals, families, and communities. Known for its commitment to excellence in healthcare services, the organization empowers people to live well through compassionate, high-quality care and support. Their core values emphasize serving faithfully with integrity and joy, continuously striving for improvement, fostering teamwork, and making a meaningful impact through exceptional patient and guest experiences. With multiple onsite locations across College Station and Brenham, including hospitals and clinics, Baylor Scott & White Health offers diverse opportunities for employees to contribute to their mission... Show More
Job Requirements
- High school diploma or GED equivalent
- Less than 1 year of experience
- Availability to work Monday through Friday between 6:30 AM and 5:00 PM
- Ability to interact professionally with patients, visitors, and medical staff
- Effective communication skills
- Basic computer proficiency
- Capacity to manage multiple tasks in a fast-paced environment
Job Qualifications
- H.S. diploma or GED equivalent
- Less than 1 year of experience
- Good verbal communication skills
- Effective non-verbal listening skills
- Skilled in the use of computers and related software applications
- Ability to establish and maintain effective working relationships
- Ability to focus on crucial patient and guest details
- Ability to diffuse anger, collect information and resolve complaints
Job Duties
- Greets patients, families and visitors in a friendly professional manner
- Answers questions and lists local amenities including dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies
- Identifies and reports visitors, guests and patients needs
- Resolves customer issues or escalates to supervisor as required
- Provides escorts for patients and visitors to hard-to-find hospital areas
- Refers patients and visitors to services that address their needs and concerns
- Maintains standards of customer service excellence
- Maintains current information and materials regarding facilities, services and local restaurants and attractions
- Cleans and reports the status of assigned equipment
- Maintains cleanliness of the lobby and surrounding areas
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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