Guest Services Concierge - PRN

College Station, TX, USA|Onsite

Job Overview

Employment Type

Temporary

Compensation

Type:

Hourly

Rate:

Range $12.00 - $15.00

Work Schedule

Day Shifts

Benefits

Health Insurance

401(k)

Tuition Reimbursement

Paid Time Off

Job Description

Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas, renowned for its commitment to promoting the well-being of individuals, families, and communities. This esteemed healthcare network operates multiple facilities across Texas, including hospitals and clinics designed to provide comprehensive, patient-centered care. The organization is deeply rooted in its core values which emphasize faithful service, continuous improvement, collaborative support, and impactful experiences. It strives to empower both its patients and employees to live well and thrive, making it a preferred employer for healthcare professionals and support staff alike.

As a dedicated healthcare provider, Baylor Scott &... Show More

Job Requirements

High school diploma/ged equivalent
Less than 1 year of experience
Ability to work Monday through Friday between 6:30 AM and 5:00 PM
Ability to work at any assigned onsite location including College Station Hospital, Rock Prairie Clinic, University Drive Clinic, Plaza Clinic, and Brenham Hospital
Excellent customer service skills
Effective communication skills
Basic computer proficiency

Job Qualifications

High school diploma/ged equivalent
Less than 1 year of experience
Good verbal communication skills
Effective listening skills
Skilled in the use of computers and related software applications
Ability to establish and maintain effective working relationships
Ability to focus on crucial patient and guest details
Ability to diffuse anger, collect information and resolve complaints

Job Duties

Greets patients, families and visitors in a friendly professional manner
Answers questions and lists local amenities including dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies
Identifies and reports visitors, guests and patients needs
Resolves customer issues or escalates to supervisor as required
Provides escorts for patients and visitors to hard-to-find hospital areas
Refers patients and visitors to services that address their needs and concerns
Maintains standards of customer service excellence
Maintains current information and materials regarding facilities, services and local restaurants and attractions
Cleans and reports the status of assigned equipment
Maintains cleanliness of the lobby and surrounding areas

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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