Guest Services Concierge - PRN

College Station, TX, USA|Onsite

Job Overview

Work Schedule

Standard Hours

Benefits

Health Insurance

401(k) savings plan

Tuition Reimbursement

Paid Time Off

Job Description

Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas, committed to promoting the well-being of individuals, families, and communities across the state. As a comprehensive healthcare provider, Baylor Scott & White offers a wide range of medical services and employs thousands of professionals dedicated to delivering exceptional care. With multiple facilities spread throughout Texas, including hospitals and clinics, the organization focuses on patient-centered care, innovation, and community engagement. Their core values emphasize faithful service with integrity, continuous improvement, teamwork, and making a significant positive impact on patient experiences.

This role, the Guest Services Concierg... Show More

Job Requirements

H.S. diploma/GED equivalent
Less than 1 year of experience
Ability to communicate effectively
Basic computer skills
Ability to work Monday through Friday between 6:30 AM and 5:00 PM
Willingness to work at any assigned onsite location
Ability to maintain professionalism and composure under pressure

Job Qualifications

H.S. diploma/GED equivalent
Less than 1 year of experience
Knowledge of customer service methods and benefits
Good verbal communication and effective listening skills
Skilled in use of computers and related software applications
Ability to establish and maintain effective working relationships
Ability to focus on crucial patient and guest details
Ability to diffuse anger, collect information and resolve complaints

Job Duties

Greets patients, families and visitors in a friendly professional manner
Answers questions and lists local amenities including dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies
Identifies and reports visitors, guests and patients needs
Resolves customer issues or escalates to supervisor as required
Provides escorts for patients and visitors to hard-to-find hospital areas
Refers patients and visitors to services that address their needs and concerns
Maintains standards of customer service excellence
Maintains current information and materials regarding facilities, services and local restaurants and attractions
Cleans and reports the status of assigned equipment
Maintains cleanliness of the lobby and surrounding areas

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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