Guest Services Concierge - Heart Hospital (Full Time)
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Workplace flexibility
Job Description
Our healthcare facility is dedicated to providing exceptional patient care and an outstanding experience for every individual who walks through our doors. As a reputable and patient-focused institution, we continuously strive to foster an environment where comfort, compassion, and professionalism are paramount. We understand that healthcare is not only about medical treatment but also about the overall experience of patients and their families. Our team is committed to delivering holistic support that addresses both medical and non-medical needs, ensuring patients feel welcomed, heard, and cared for throughout their visit.
We are currently seeking a Guest Services Concierge to joi... Show More
We are currently seeking a Guest Services Concierge to joi... Show More
Job Requirements
- High school diploma or equivalent
- strong customer service orientation with excellent interpersonal and communication skills
- proficiency in telephone etiquette
- basic computer skills
Job Qualifications
- High school diploma or equivalent
- strong customer service orientation with excellent interpersonal and communication skills
- proficiency in telephone etiquette
- basic computer skills
Job Duties
- Greet visitors and provide a welcoming first impression to patients, families and guests
- answer phones and respond to general/basic questions from callers
- give directions and assist with navigation within the facility
- provide customer or guest services in person or over the phone, including front-facing patient interactions
- recognize potential crisis situations and liaise with security or clinical teams as needed
- facilitate communication between guests, team members, and Access Care Staff to enhance patient-centered care
- perform minimal administrative duties as required
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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