Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
flexible schedule
Job Description
This healthcare organization is dedicated to delivering compassionate, patient-centered care in a welcoming environment that prioritizes the comfort and satisfaction of all visitors and patients. As an integral part of the healthcare team, the organization understands the importance of support roles that contribute to an overall positive experience for patients and their families. The Guest Services Concierge position is a front-facing role designed to enhance the patient journey by providing non-medical assistance, ensuring visitors feel welcomed, supported, and informed throughout their time at the facility. This role exemplifies the organization’s commitment to exceptional customer service and collaborative teamwork within a... Show More
Job Requirements
- High school diploma or equivalent
- ability to communicate effectively with diverse populations
- strong interpersonal skills
- proficiency in telephone etiquette
- basic computer skills
- ability to recognize and respond appropriately to crisis situations
- willingness to perform minimal administrative duties
Job Qualifications
- High school diploma or equivalent
- strong customer service orientation with excellent interpersonal and communication skills
- proficiency in telephone etiquette
- basic computer skills
Job Duties
- Greet visitors and provide a welcoming first impression to patients, families, and guests
- answer phones and respond to general/basic questions from callers
- give directions and assist with navigation within the facility
- provide customer or guest services in person or over the phone, including forward-facing patient interactions
- recognize potential crisis situations and liaise with security or clinical teams as needed
- facilitate communication between guests, team members, and Access Care Staff to enhance patient-centered care
- perform minimal administrative duties as required
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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