The Irvine Company logo

The Irvine Company

Guest Services, Concierge ($21.50)

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $21.50
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Paid Time Off
Matching 401(k)
Health Insurance

Job Description

Irvine Company Retail Properties, a division of the Irvine Company, is renowned for developing some of America's most popular and meticulously planned retail centers. With a portfolio of 40 retail centers including flagship locations such as Fashion Island in Newport Beach, Irvine Spectrum Center, and The Market Place, as well as neighborhood shopping centers like Woodbury Town Center in Irvine, the company stands as a leader in creating vibrant, community-focused shopping destinations. Each retail center is strategically located to not only offer exceptional shopping experiences but also to enhance the communities they serve by fostering a welcoming and accessible environment.... Show More

Job Requirements

  • Minimum high school degree or general education diploma (GED)
  • minimum of 1 year experience in retail, retail sales, or related volunteer work preferred
  • must be at least 19 years of age
  • meticulous attention to detail and accuracy
  • ability to multitask and efficiently assist accumulation of guests in line
  • exceptional customer service skills
  • must possess excellent interpersonal skills, enjoy problem solving and love taking care of guests
  • basic computer skills
  • minimum of four 4 hour shifts of availability required per week
  • must be able to work a varied schedule including days, nights, weekends and holidays

Job Qualifications

  • Minimum high school degree or general education diploma (GED)
  • minimum of 1 year experience in retail, retail sales, or related volunteer work preferred
  • must be at least 19 years of age
  • meticulous attention to detail and accuracy
  • ability to multitask and efficiently assist accumulation of guests in line
  • exceptional customer service skills
  • must possess excellent interpersonal skills, enjoy problem solving and love taking care of guests
  • basic computer skills
  • minimum of four 4 hour shifts of availability required per week
  • must be able to work a varied schedule including days, nights, weekends and holidays

Job Duties

  • Provide outstanding customer service in person or on the phone when answering questions and delivering information
  • handle all guest requests effectively and efficiently based on established techniques, policies, and procedures
  • maintain ongoing knowledge of Fashion Island and its stores, restaurants, and events
  • ensure proper cash handling and gift card procedures are followed
  • remain compliant with SOPs including uniform/grooming standards
  • demonstrate exceptional safety standards when driving guests
  • perform other duties or projects as assigned or requested

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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