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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
Paid time off accrual beginning Day 1
Job Description
Baylor Scott & White Health is the largest not-for-profit healthcare system in Texas and is dedicated to promoting the well-being of individuals, families, and communities. As a healthcare leader, Baylor Scott & White focuses on delivering exceptional patient care while fostering a supportive environment for both patients and employees. The organization operates under core values that emphasize faithfulness, continuous improvement, teamwork, and making a meaningful impact in the lives of those they serve. These values not only shape the culture of the institution but also guide every interaction with patients and guests, ensuring a compassionate and effective healthcare experience.
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Job Requirements
- High school diploma or GED equivalent
- customer service experience or experience in a customer-facing role
Job Qualifications
- High school diploma or GED equivalent
- customer service experience or experience in a customer-facing role
- good verbal communication skills
- effective listening skills
- skilled in the use of computers and related software applications
- ability to establish and maintain effective working relationships
- ability to focus on crucial patient and guest details
- ability to diffuse anger, collect information and resolve complaints
Job Duties
- Greet patients, families and visitors in a friendly professional manner
- answer questions and list local amenities including dining, hotels, restaurants, flower shops, bus schedules, airline information, car rental services, and pharmacies
- identify and report visitors, guests and patients needs
- resolve customer issues or escalate to supervisor as required
- provide escorts for patients and visitors to hard-to-find hospital areas
- refer patients and visitors to services that address their needs and concerns
- maintain standards of customer service excellence
- maintain current information and materials regarding facilities, services and local restaurants and attractions
- clean and report the status of assigned equipment
- maintain cleanliness of the lobby and surrounding areas
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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