Job Overview
Work Schedule
Rotating Shifts
Benefits
Health Insurance
401(k) Plan
Tuition Reimbursement
Paid Time Off
Employee wellness programs
Job Description
The hiring organization is a reputable healthcare facility that prioritizes outstanding guest and patient services. This establishment is committed to creating a welcoming and supportive environment for all visitors, patients, and families through its dedicated team of professionals. As a cornerstone of the healthcare experience, guest services play an integral role in ensuring that each individual's needs are met promptly and with genuine care. The company prides itself on a culture that values compassion, professionalism, and personalized attention, which helps ease the hospital experience while promoting patient satisfaction and trust. The working conditions include remote orientation and onsite training sessions,... Show More
Job Requirements
- High school diploma or GED equivalent
- less than one year of relevant experience
- ability to communicate effectively with guests and patients
- basic computer skills
- capacity to work rotating shifts from 5:00 am to 1:30 pm or 9:30 am to 6:00 pm Monday to Friday
- ability to maintain professionalism and composure in a fast-paced environment
Job Qualifications
- High school diploma or GED equivalent
- less than one year of experience
- skilled in the use of computers and related software applications
- good verbal communication and non-verbal active listening skills
- knowledge of methods and principles for providing customer service
- ability to establish and maintain effective working relationships
- ability to focus on crucial patient and guest details
- ability to diffuse anger, collect information and resolve complaints
Job Duties
- Greets patients, families and visitors in a friendly professional manner
- answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies
- identifies and reports visitors, guests and patients needs
- resolves customer issues or escalates to supervisor, as required
- provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate
- refers patients and visitors to appropriate services where their needs and concerns can be addressed
- maintains standards of customer service excellence
- maintains current information and materials regarding facilities, services and local restaurants and attractions
- cleans and reports the status of assigned equipment
- maintains cleanliness of the lobby and surrounding areas
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink connects hospitality businesses with candidates.
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